Rafaella Muglia Quental
Valencia
Summary
Diligent multilingual sales specialist with proven track record in driving sales and fostering strong client relationships. in different industries. Demonstrated expertise in consultative selling and ability to achieve and demonstrate a wide product knowledge.
Overview
13
13
years of professional experience
Work History
Education Sales Representative
TECH - Universidad Tecnologica
03.2024 - Current
- Achieved the sales targets of 20.000 euros per month in educational program's ,by consistently identifying and pursuing new client opportunities and contacting them via email/phone/presentially to promote company's products.
- Developed a reputation for exceptional product knowledge and genuine passion for enhancing student learning outcomes, leading to increased trust among clients.
- Assisted clients in choosing the right products for their educational needs and helped them in all their journey from enrollment to completion.
- Identified new sales opportunities and leads by researching market trends and competitor offerings.
Education Agent – Sales Department and Partnerships
Royal College of Surgeons in Ireland
09.2020 - 08.2023
- Organized and promoted courses, workshops and healthcare events for hospitals, companies and institutions
- Partnered with organization’s managers to promote and sell courses, adapted to their individual needs
- Strategized sales through different channels
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Leveraged CRM software to track client interactions and identify sales opportunities.
Sales Assistant
TESCO
09.2019 - 06.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Public Relations Manager -Partnership Department
State of Rio De Janeiro, Secretary of Education
01.2012 - 12.2017
- Served as primary liaison between company management and external partners to build partnership for educational programs.
- Built professional relationships with managers/director of different companies in order to pursuit the desired alliances.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Provided counsel to senior leadership on public relations matters, helping shape overall the organization strategy.
Education
Post-Graduate Diploma - Management
Dublin City University
Expert Certificate - Package office – Word, Excel and Power Point
Open University
CRM training -
Royal College of Surgeons in Ireland
Skills
- Goal oriented
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Listening skills
- Effective communication
- Adaptability and flexibility
- Self motivation
- Sales strategy
Languages
English
Spanish
Portuguese
Timeline
Education Sales Representative
TECH - Universidad Tecnologica
03.2024 - Current
Education Agent – Sales Department and Partnerships
Royal College of Surgeons in Ireland
09.2020 - 08.2023
Sales Assistant
TESCO
09.2019 - 06.2020
Public Relations Manager -Partnership Department
State of Rio De Janeiro, Secretary of Education
01.2012 - 12.2017
Expert Certificate - Package office – Word, Excel and Power Point
Open University
CRM training -
Royal College of Surgeons in Ireland
Post-Graduate Diploma - Management
Dublin City University
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