Rafael Ravell
Summary
Skilled professional with functional experience in the service industry, competent in Business Analysis, Sales Development as well as in Marketing, Communications and Customer Relations.
Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Objective : to develop a career within the IT industry, providing solutions that enhance productivity and shape the world to come.
Overview
4
4
years of professional experience
Work History
SALES SPECIALIST
SKYDIVING 365
Remote, Spain.
01.2023 - 12.2023
- Built strong client relationships through consistent communication and effective problem-solving.
- Identified opportunities for upselling and cross-selling through market research and customer segmentation analysis
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
INSIDE SALES SPECIALIST
AXXONCONSULTING
Remote
02.2022 - 01.2023
- Developed strong client relationships through effective communication, understanding their needs , and providing tailored solutions.
- Boosted sales efficiency by streamlining processes, implementing data-driven strategies and CRM software.
- Teamed-up to build the marketing direction which took in the inside sales team and defining the inbound and the outbound sales process for the new direction.
- Worked closely with marketing teams to develop cohesive campaigns that effectively targeted and engaged potential customers, leading to increased lead generations efforts.
- Updated customer database and generated lists and counts for direct marketing projects.
- Tried different tools to automate tasks and improve efficiency.
LEAD GENERATION/SALES OPERATION ANALYST
BAIRESDEV
Remote
02.2020 - 01.2022
- Increased sales revenue by efficiently manage a high volume of leads and promptly responding to customer inquires
- Enabled sales operations to run smoothly through effective management of department's workflows and processes .
- Optimized sales pipeline management, resulting in improved lead conversion rates and deal closure times.
- Collaborated with sales representatives to determine improving areas and to ensure correct execution of the sales processes.
- Assisted the Presales Manager in executing sales rep´s audits carrying out daily reviews of the sales rep´s reports.
HEAD OF IMPACT EVALUATION
UNIVERSITIS (ONG)
Remote, Venezuela.
01.2021 - 12.2021
- Definition of objectives, measurement parameters and monitoring strategy.
- Design and development of the monitoring tool.
- Collecting, cleaning, and sorting of the data.
- Analysis and presentation of the results to the management.
Education
MBA - Business Administration
Instituto De Estudios Superiores De Administración
Caracas, Venezuela01.2019
Master of Public Administration - Public Administration
Instituto De Estudios Superiores De Administración
Caracas, Venezuela.01.2021
Bachelor in International Studies - International Relations And Affairs
Universidad Central De Venezuela
Caracas, Venezuela12.2012
Skills
- Business Development
- Team and Cross-Team working
- Client Relations
- Inquiry Handling
- Needs Assessment
- Detail-oriented
- Agile methodology
- Email Marketing
- Social Selling
- Cold Calling Expertise
- Consultative Sales Approach
- Benchmarking
- A/B Testing
- UX Foundations
- Researching
- Dynamics 365
- Salesforce
Volunteer Experience
Head of Impact Evaluation, UNIVERSITIS - Your First Step Into College.
- Sector: Education. Location: Venezuela.
Executive Assistant, LIDDES - Open Medical Days.
- Sector: Health. Location: Mérida, Venezuela.
Interest and Hobbies
Inside Sales, Sales Operations, Process Improvement, Customer Satisfaction, UX Design.
Family, countryside, sports, Sudoku, non-academic reading, coffee & chat.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Timeline
SALES SPECIALIST
SKYDIVING 365
01.2023 - 12.2023
INSIDE SALES SPECIALIST
AXXONCONSULTING
02.2022 - 01.2023
HEAD OF IMPACT EVALUATION
UNIVERSITIS (ONG)
01.2021 - 12.2021
LEAD GENERATION/SALES OPERATION ANALYST
BAIRESDEV
02.2020 - 01.2022
MBA - Business Administration
Instituto De Estudios Superiores De Administración
Master of Public Administration - Public Administration
Instituto De Estudios Superiores De Administración
Bachelor in International Studies - International Relations And Affairs
Universidad Central De Venezuela