Hi, I’m
Rafael Pacheco
Lisbon
Summary
I am a proactive individual who anticipates needs for optimal results and actively seeks opportunities to acquire knowledge and skills, particularly from experts, with a background in hospitality, sales, account management, customer and technical support, and a current focus on developing project management skills.
Overview
7
years of professional experience
Work History
RevolutLisboa
Tech Support SME
08.2022 - Current
Job overview
- The role involves managing escalation cases, conducting preliminary issue investigations, coordinating with teams and partners until resolution, promptly responding to critical service metrics, and proactively monitoring Revolut's services to prevent incidents.
Vanilla Option
Operations Manager
10.2021 - 07.2022
Job overview
- Ensure the seamless functioning of Airbnb establishments, encompassing responsibilities such as managing guest satisfaction and feedback, overseeing staff recruitment and performance, improving operational efficiency and maintaining quality standards, integrating technology, focusing on enhancing the guest experience and efficiency.
PipedriveLisboa
Customer Solutions Expert
09.2019 - 09.2021
Job overview
- The role involves delivering exceptional customer support through email, chat, and phone, assisting customers with account setup and configuration, resolving technical issues, and educating users on Pipedrive's features and functionalities.
Hi Fly
Flight Attendant
02.2017 - 02.2019
Job overview
- The responsibilities include ensuring passenger safety and security throughout the flight, conducting pre-flight safety checks and inspections, assisting with passenger boarding and ticket checks, and managing in-flight supplies, among other inherent tasks.
Education
Estoril Higher Institute For Hotel StudiesEstoril, Portugal
Bachelor's from Tourism and Leisure Management
06.2016
Skills
- Knowledgeable in computer languages: HTML, MySQL, JSON
- Knowledgeable in systems: Google Cloud, CRM's, JIRA, Zapier, MS Office, PMS's
- Soft-skills
- Time management
- People management
- Teamwork
- Flexibility
- Adaptability
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Advanced
C1
Timeline
Tech Support SME
Revolut
08.2022 - Current
Operations Manager
Vanilla Option
10.2021 - 07.2022
Customer Solutions Expert
Pipedrive
09.2019 - 09.2021
Flight Attendant
Hi Fly
02.2017 - 02.2019
Estoril Higher Institute For Hotel Studies
Bachelor's from Tourism and Leisure Management
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