Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Timeline
Generic

Rachele Sartirani

Barcelona

Summary

Proactive and detail-oriented professional with 3 years of experience in customer success and strategic account management. Expertise in driving customer satisfaction and meeting business objectives through strong analytical communication skills. Advanced fluency in English (C1) and Spanish (C2) facilitates effective service delivery in US, UK, and international markets. Demonstrated ability to work independently, prioritize tasks, and adapt to flexible schedules, ideal for remote work environments.

Overview

3
3
years of professional experience

Work History

Key Account Sales Manager

Google Ads
Barcelona
01.2024 - Current
  • Maintained high service standards while providing strategic guidance to external agency partners.
  • Developed tailored marketing solutions that significantly improved client outcomes.
  • Ensured accurate tracking and consistent follow-up on customer engagement and strategic actions.
  • Demonstrated effective problem-solving skills by addressing complex inquiries for clients.
  • Managed contract negotiations to ensure favorable terms for both parties.

Sales Account Manager

Google Ads
Barcelona
11.2022 - 01.2024
  • Managed high-volume client portfolio, enhancing revenue through strategic upsell and cross-sell opportunities.
  • Implemented 90-day post-activation engagement strategy, significantly boosting long-term customer retention.
  • Analyzed advertising performance data to optimize strategies and recommendations for campaigns.
  • Collaborated with diverse cross-functional teams to align objectives across international operations.
  • Leveraged bilingual communication skills to facilitate effective collaboration among teams.

Education

Expert Degree - Digitalization & Innovation in The Sport Ecosystem

Universidad Juan Carlos Rey
Madrid,Spain
07-2025

Master of Advanced Study - Journalism

Universitat Blanquerna Ramon Llull
Barcelona, Spain
01-2022

Bachelor's Degree in Foreign Languages - Foreign Languages And Literatures

Universitá Degli Studi Di Bergamo
Bergamo, Italia
07-2020

Skills

  • Bilingual proficiency: English (C1), Spanish (C2)
  • Effective communication: Written and verbal skills
  • Cross-cultural interaction
  • Client service: Retention strategies, acquisition tactics, upselling techniques
  • Analytical problem-solving
  • Technical skills: Data oversight, performance tracking
  • Familiarity with CRM systems
  • Expertise in Google Workspace tools
  • Remote work capabilities: Detail orientation, adaptable scheduling, self-management, organizational ability

Languages

Italian
Native
Native
Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Catalan
Intermediate (B1)
B1

Websites

Affiliations

FOUNDER OF Girlz x Barcelona (Non-Profit), Barcelona, Sep 2022 - Present
Pioneered and scaled a non-profit women's street football community dedicated to empowering women through sport in Barcelona.
● Demonstrated strong autonomy and an entrepreneurial spirit by leading the full project lifecycle, overseeing strategic planning, implementation, and resource allocation to achieve year-over-year growth.
● Secured crucial external financing, including successful grant applications from the Barcelona City Council and the Barcelona Activa Start-Up development program.
● Provided expert strategic consulting and business analysis, establishing key partnerships with recognized brands in the sports industry.

Timeline

Key Account Sales Manager

Google Ads
01.2024 - Current

Sales Account Manager

Google Ads
11.2022 - 01.2024

Expert Degree - Digitalization & Innovation in The Sport Ecosystem

Universidad Juan Carlos Rey

Master of Advanced Study - Journalism

Universitat Blanquerna Ramon Llull

Bachelor's Degree in Foreign Languages - Foreign Languages And Literatures

Universitá Degli Studi Di Bergamo

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Rachele Sartirani