Rachel Xi
Receptionist
Hong Kong
Summary
Customer-focused receptionist with 7+ years of front-desk experience in corporate. Known for warm client service, efficient call handling, and smooth office coordination. Skilled in managing high-volume reception operations, scheduling, and maintaining accurate records while upholding confidentiality and brand standards.
Overview
7
7
years of professional experience
Work History
Receptionist
CLS Management
Hong Kong
01.2019 - Current
Education
Business Communication, Office Administration, Customer Service
Relevant coursework: Business Communication, Office Administration, Customer Service.
Skills
- Front desk operations
- Visitor management
- Multi-line phone systems
- Call triage
- Appointment scheduling
- Calendar management
- Customer service
- Conflict de-escalation
- Data entry
- Records management
- Email handling
- Correspondence handling
- Document handling
- Office supplies coordination
- Vendor coordination
- Confidentiality
- HIPAA awareness
- GDPR awareness
- MS Office
- Google Workspace
- CRM
- PMS
- Salesforce
- HubSpot
- Opera
- Yardi
- Dentrix
- POS
- Invoicing
- Basic bookkeeping
- Bilingual
Tools And Tech
- MS Office (Outlook, Word, Excel), Google Workspace
- Phone systems
- Schedulings
- CRM/PMS
- Collaboration: Zoom, Teams, Slack
- Basic POS and invoicing software
Timeline
Receptionist - CLS Management
01.2019 - Current
- , Business Communication, Office Administration, Customer Service