Rachana Kunal Pahuja
Customer Care
Lanzorate,tias
Summary
Experienced in passenger service and safety protocols, dedicated to providing a seamless flight experience. Utilizing effective communication and conflict resolution skills to address passenger needs and enhance satisfaction. Maintains composure and efficiency in dynamic environments, consistently contributing to the overall success of the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cabin Crew
Qatar Airways
02.2016 - 05.2019
- Greeting passengers as they board and exit the plane.
- Assisting passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
- Perform safety and security checks throughout the flight by consistently facilitating open communication with cockpit and cabin crew.
- Serving meals and refreshments.
- Checking the condition and provision of emergency equipment and information for passengers.
- Demonstrating emergency equipment and safety procedures.
- Administering first aid.
- Dealing with emergencies.
- Supplying passengers with newspapers, magazines and in-flight entertainment.
- Selling duty-free commercial goods.
Front Office cum Admin Executive
Mighty Group
07.2014 - 02.2016
- Answering & transferring calls in appropriate manner.
- Greeting and attending Clint and Visitors.
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Outdoor duties of office boys
- Maintenance of Attendance, courier and other Register.
- To perform other administrative work like supervision on Housekeeping and the support team.
- Organizing monthly birthdays, festivals and other functions.
- Maintaining bills.
- To perform any other duties assigned by Admin manager.
Front Office Executive
Casio India Company Pvt. Ltd
07.2012 - 11.2013
- Answering & transferring calls in appropriate manner.
- Greeting and attending Clint and Visitors.
- Keeping track of inventory.
- Outdoor duties of the executives.
- Maintenance of Attendance Register and keeping a track on Outdoor Duties of Staff.
- To do the data entry, make reports whenever required by the team.
- Maintaining Courier Register.
- To perform other administrative work like supervision on Housekeeping and other administration purchases viz. Stationery items, eatables, flowers or bouquets etc Whenever required.
- Maintaining the files, records and documents as required.
Executive Assistant
Nauvata Engineering Pvt. Ltd
02.2010 - 09.2011
- Answering telephones and handles in appropriate manner.
- Setup CEO’s travel arrangements
- Arrange for accommodation and entertainments arrangements for company visitors & staff.
- Prepare and maintain CEO’s expense reports.
- Arranging for air ticket, accommodation and visa processing for the staff & clients.
- Setup and coordinate meetings and conferences.
- Meet and greet clients and visitors.
- Filing and Documentation.
- Purchase of Office stationary items.
- Supervise support staff.
- Other duties as assigned.
Business Centre Supervisor
Le Royal Meridien
04.2005 - 04.2008
- Company Overview: Le Royal Meridien, Mumbai – a five star deluxe Hotel.
- Attending booking calls for conference rooms.
- Handling business centre functions.
- Provide secretarial assistance.
- Training the new joiners.
- To allocate duties to subordinate staff & industrial trainee.
- To ensure good grooming cleanliness of staff.
- Handling guest issues and providing a suitable solution.
- Assisting the Front office Manager with official paperwork and preparing PowerPoint presentations for the upcoming meeting of the HOD’s.
Receptionist cum Telephone Operator
Colgate Palmolive (I) Ltd
11.2004 - 03.2005
- Answering & transferring call.
- Connecting out going call and handles in appropriate manner.
- Greeting and attending Clint and Visitors.
- Maintenance of Attendance Register.
- Maintaining Courier Register.
- To perform other administrative work as assigned.
Education
HSC - Science
Nasik Board
SSC - undefined
Nasik Board
Skills
- Self-motivation
- Ability to take initiative and get along with others
- Good time manager and organizer
- Customer assistance
Certification
Certificate Course in Computer MS-CIT.
LANGUAGES KNOWN
English
Hindi
Marathi
Malayalam
Hobbies and Interests
Traveling, Reading
Timeline
Cabin Crew
Qatar Airways
02.2016 - 05.2019
Front Office cum Admin Executive
Mighty Group
07.2014 - 02.2016
Front Office Executive
Casio India Company Pvt. Ltd
07.2012 - 11.2013
Executive Assistant
Nauvata Engineering Pvt. Ltd
02.2010 - 09.2011
Business Centre Supervisor
Le Royal Meridien
04.2005 - 04.2008
Receptionist cum Telephone Operator
Colgate Palmolive (I) Ltd
11.2004 - 03.2005
SSC - undefined
Nasik Board
HSC - Science
Nasik Board
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