RABIH AYCHE
BARCELONA
Summary
Highly motivated and enthusiastic Sales and Customer Service professional with over 10 years of experience helping customers to achieve their goal and optimizing the company growth. Proven track record of qualifying leads, building excellent Client's relationships
and delivering impressive results of 95% customer satisfaction and exceeded sales target by 120%.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Customer Support
GODADDY
Barcelona, Spain
08.2021 - Current
- Applied consultative techniques to understand customer needs, offered them products that would supply value improved NPS to 90%
- Established strong client relationships by teaching clients on product features leading to 12% increase in revenue.
- Exceeded sales targets by over 120% from Identifying opportunities to upselling and cross- selling Products and services.
- Researched and introduced new troubleshooting processes, improving efficiency, and first call resolution by 70%.
- Qualified leads, built relationships and executed sales strategies to drive new business by 20%.
Senior Account Receivable Associate
Bayer Business Services
Barcelona, Spain
08.2018 - 06.2019
- Streamlined financial reporting by implementing SAP program to create daily spreadsheets.
- Communicated and negotiated with clients about payment plans and kept updated, detailed, and correct ledgers.
- Rectified discrepancies and processed end-of-day paperwork using SAP that led to a 40% increase in productivity.
- Reconciled customer’s account and 30 Bank statements in 5 countries.
- Collaborated with Credit and Finance Manager to solve present and potential payment issues and credit blocks.
- Liaised with IT team to automate netting process saved 4 hours weekly.
Client Relationship Manager
RAR Resin and Chemical Industries
Dubai
06.2016 - 08.2017
- Maintained long-term, profitable relationships with clients through issue resolution and recommendation of new products and services that drive value and ROI.
- Determined cross-selling or up-selling opportunities and provided Sale team with insight to help increased or new business.
- Exceeded annual revenue goals by 17% through improving client relationships and responding to feedbacks.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Customer Service Manager
Al Futtaim Carillion
Dubai
01.2008 - 05.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals, reducing refunds and customer dissatisfaction by 50%.
- Supplied excellent customer service to 300 tenants addressing operational and safety issues flawlessly improved customer satisfaction by 20%,
- Designed and implemented strategic business plans to achieve growth and revenue while training and managing 6 team members and building long-lasting customer relationships.
Education
Bachelor of Arts - Business Management
The American University of Science And Technology
Lebanon06.2004
Skills
- Customer Service
- Sales and Marketing
- Teamwork and collaboration
- Account Management
- Verbal and written Communication
- Interpersonal Skill
- Business Strategy
- Quick Learner
- Independent Thinking
- Customer Relationships Management
- Marketing Strategy
- Facilitation Skills
Certification
Google Ads Display Certification
Google Ads Search Certification
Key Account Management
Sales Prospecting
Additional Information
Industry Knowledge : Troubleshooting, SAP, Salesforce, CRM, Microsoft Excel, Microsoft word, Microsoft PowerPoint, Google Docs, Email, Slack.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Sales and Customer Support
GODADDY
08.2021 - Current
Senior Account Receivable Associate
Bayer Business Services
08.2018 - 06.2019
Client Relationship Manager
RAR Resin and Chemical Industries
06.2016 - 08.2017
Customer Service Manager
Al Futtaim Carillion
01.2008 - 05.2016
Bachelor of Arts - Business Management
The American University of Science And Technology
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