Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natividad Baena

Madrid

Summary

Experienced Senior Technical Writer with over 20 years of expertise in producing high-quality technical documentation for various industries, including cybersecurity, telecommunications, and transportation. Proficient in using a wide range of technical writing tools and methodologies such as Scrum, JIRA Software, VS Code, Markdown, and MadCap Flare. Adept at collaborating with product managers, software developers, and marketing teams to ensure comprehensive and user-friendly documentation. Fluent in Spanish, English, and French.

Overview

27
27
years of professional experience

Work History

Senior Technical Writer

| New Relic
07.2022 - Current
  • Utilize Scrum methodology for planning and executing sprints.
  • Leverage JIRA Software for planning, tracking, and releasing documents.
  • Write and maintain documentation using VS Code and Markdown.
  • Collaborate with product managers and software developers to produce high-quality documentation.

Senior Technical Writer

| AT&T Cybersecurity
02.2019 - 07.2022
  • Managed the AT&T Cybersecurity Documentation Center.
  • Used JIRA Software for planning, tracking, and releasing software and manuals.
  • Authored documents using MadCap Flare.
  • Implemented CloudForge (BitBucket) for centralized version control.
  • Worked closely with product managers, software developers, and marketing teams to produce top-notch documentation.
  • Enhanced product quality by identifying programming and user interface bugs.

Senior Technical Writer

AlienVault
05.2013 - 01.2019
  • Member of the documentation team responsible for the USM Anywhere User Guide.
  • Employed JIRA Software for planning, tracking, and releasing software and manuals.
  • Authored documents with MadCap Flare.
  • Utilized CloudForge (BitBucket) for centralized version control.
  • Collaborated with product managers, software developers, and marketing teams to produce high-quality documentation.
  • Contributed to product improvements by identifying programming and user interface bugs.

Technical Writer

SHS Polar
01.2000 - 04.2013
  • Produced technical documentation for Telefónica I+D.
  • Managed the intranet for the SERES project (Telefónica I+D).
  • Created presentations using Macromedia Flash and PowerPoint.

Technical Writer

SEPSA
01.2003 - 01.2013
  • Created technical writing and documentation for customers (RENFE, WMATA, CPTM, Heathrow, Wisconsin, etc.) in Spanish, English, and French.
  • Managed manual archives through SAP.
  • Developed the systems department intranet using PHP and MySQL.
  • Created presentations using Macromedia Flash and PowerPoint.

Documentalist

Baratz
01.1998 - 01.2000
  • Taught user and administrator courses on Absys library management software.
  • Developed, drafted, and organized documentation for training courses.
  • Provided technical support to libraries via phone, email, and remote connection.

Education

Second-cycle Degree - Information and Documentation

Alcalá de Henares University of Madrid
01.2002

First-cycle Degree - Library Science and Information

Carlos III University of Madrid
01.1995

Skills

  • Markdown
  • GitHub and GitHub Desktop
  • VS Code
  • Atlassian Products: Jira Software, Confluence
  • Netlify
  • MadCap Flare
  • BitBucket
  • Microsoft Office (Word, Excel, PowerPoint, and Visio)
  • Adobe FrameMaker
  • Knowledge of HTML, CSS, Photoshop, and Snagit
  • Knowledge of AutoCAD
  • Knowledge of SAP

Languages

  • Spanish (mother tongue)
  • English. Fluent
  • French. Fluent

Timeline

Senior Technical Writer

| New Relic
07.2022 - Current

Senior Technical Writer

| AT&T Cybersecurity
02.2019 - 07.2022

Senior Technical Writer

AlienVault
05.2013 - 01.2019

Technical Writer

SEPSA
01.2003 - 01.2013

Technical Writer

SHS Polar
01.2000 - 04.2013

Documentalist

Baratz
01.1998 - 01.2000

Second-cycle Degree - Information and Documentation

Alcalá de Henares University of Madrid

First-cycle Degree - Library Science and Information

Carlos III University of Madrid

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Natividad Baena