Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Priscilla Sanchez

Priscilla Sanchez

Summary

Current Team Leader at an IT company, recognized for fostering a positive and collaborative team environment. I excel in supporting my team, sharing knowledge, and continually challenging myself to learn and grow. With strong independence, quick learning abilities, and a keen eye for improvement, I consistently drive team success and operational excellence.

Overview

9
9
years of professional experience

Work History

Functional Analyst - Team Leader

Odoo
Valencia
12.2023 - Current
  • Facilitated effective communication between managers and team members.
  • Enhanced performance through effective coaching strategies.
  • Assessed team performance.
  • Supported team growth and development.
  • Demonstrated commitment to fostering team spirit and embodying Odoo's culture
  • Developed strategic objectives for the team.
  • Streamlined work assignment process.
  • Oversaw and ensured achievement of defined milestones.

Functional Analyst

Odoo
Grand-Rosière
10.2018 - 11.2024
  • Help customers with their use of Odoo Business Apps
  • Investigated and resolved functional issues
  • Engaged with visitors and leads through Livechat and phone line.
  • Ensure customer's satisfaction
  • Optimized customer satisfaction levels and facilitated seamless teamwork through ongoing assessment of processes and product with a keen eye for improvement
  • Onboarding newcomers.
  • Reviewing team members work
  • Expert in 11 Odoo Business app + creation of related trainings
  • Creation of documentation
  • Single point of contact with the Indian Business Support team (spent two months there to train them)

Account Manager

Louvers Belgium
Brussels
01.2017 - 10.2018
  • Management of sun protection installation projects
  • B2B clients portfolio management
  • Commercial follow-up and support
  • Sales prospecting
  • Communication operations

Marketing Assistant and Sales Representative

Novadia
Brussels
03.2016 - 08.2016
  • Marketing and commercial planifictaion and analysis
  • Promotion of the facilities on a local and regional level
  • Leads and specifiers managemen

Operational and Strategic Marketing Development as

Sara Esther Jewellery
Brussels
12.2015 - 03.2016
  • National and international development
  • Monitoring commercial and communication operations
  • Drafting of media releases
  • Sollicitation
  • Market study
  • Competitive analysis
  • Customer follow-up
  • Marketing events

Education

BBA - Foreign Trade

Ecole Pratique Hautes Etudes Commerciales (EPHEC)
Brussels
06-2016

Certificate - Foreign Languages

Prolog, Kaplan And Enforex
Berlin, Santa Barbara (CA), Barcelona
08-2012

High School Diploma -

Institut Saint Jean-Baptiste Wavre
Belgium
06-2011

Skills

  • End-User Training
  • Staff training and mentoring
  • Workflow Analysis
  • Workflow management software
  • Problem Analysis
  • Business Operations Analysis
  • Customer requirements analysis
  • Market Analysis
  • Sales Analysis

Affiliations

  • Travelling
  • Reading
  • Writing
  • Sports (yoga, cardio-boxing, jogging, body-pump,...)
  • Hanging with friends

Languages

French
First Language
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Italian
Elementary (A2)
A2
Dutch
Elementary (A2)
A2
German
Beginner (A1)
A1

Timeline

Functional Analyst - Team Leader

Odoo
12.2023 - Current

Functional Analyst

Odoo
10.2018 - 11.2024

Account Manager

Louvers Belgium
01.2017 - 10.2018

Marketing Assistant and Sales Representative

Novadia
03.2016 - 08.2016

Operational and Strategic Marketing Development as

Sara Esther Jewellery
12.2015 - 03.2016

BBA - Foreign Trade

Ecole Pratique Hautes Etudes Commerciales (EPHEC)

Certificate - Foreign Languages

Prolog, Kaplan And Enforex

High School Diploma -

Institut Saint Jean-Baptiste Wavre

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Priscilla Sanchez