Priscila Castillejo
Valencia
Summary
Passionate and results-oriented Customer Success professional with a proven track record of fostering meaningful client relationships and driving satisfaction. A proactive problem-solver, I thrive on finding innovative solutions to challenges, ultimately driving customer loyalty, and maximizing the value they receive. Committed to continuously improving processes and enhancing customer experiences, I am driven by a genuine desire to see clients succeed. Results-driven Enterprise Customer Success Manager known for high productivity and efficient task completion. Specialize in relationship building, strategic planning, and customer retention strategies. Excel at communication, problem-solving, and adaptability, ensuring client satisfaction and loyalty through proactive engagement and tailored solutions.
Overview
6
6
years of professional experience
Work History
Enterprise Customer Success Manager
Vidext
Valencia
02.2025 - Current
- Leading client relationships and onboarding processes in a fast-paced AI-powered video creation platform.
- Supporting clients from diverse industries to create engaging, scalable visual content using AI and automation.
- Advising on content strategy and best practices to maximize platform value, and encourage product adoption.
- Collaborating closely with product and technical teams to gather feedback and influence feature development.
- Building strong client partnerships by delivering a personalized, proactive, and data-informed experience.
Customer Success Manager
BigMarker
London
09.2022 - 01.2025
- Develop and nurture relationships with enterprise-level clients utilizing the online event platform
- Identify opportunities for upselling and expanding services within existing accounts
- Advocate for clients within the organization, advocating for their needs and influencing product development to enhance the platform's capabilities
- Assist clients with onboarding onto the virtual event platform, providing training and best practices to ensure successful implementation
- Act as a product expert, offering training and best practices to clients and internal teams
- Collaborate with various departments such as sales, marketing, and technical support to ensure seamless client experiences
Director of Customer Success
BigMarker
London
09.2021 - 05.2023
- Lead and oversee the Customer Success team, providing guidance, coaching, and mentorship to ensure exceptional service delivery
- Develop and implement strategic initiatives to drive customer success, retention, and satisfaction
- Represent the company at industry events, conferences, and webinars to showcase the value of the virtual event platform and establish thought leadership in the space
Senior Customer Success Associate
BigMarker
London
05.2020 - 09.2021
- Collaborate with cross-functional teams to address client inquiries, troubleshoot technical issues, and resolve any challenges that arise
- Participate in client-facing meetings, presentations, and webinars to showcase platform capabilities and provide additional support and guidance
- Assist in the development of customer success resources, including documentation, training materials, and best practice guides
Customer Happiness Manager
Wollit
London
03.2020 - 04.2020
- Cultivate and maintain positive relationships with customers, ensuring their satisfaction and loyalty to the fintech startup platform
- Collaborate with cross-functional teams including product development, sales, and marketing to address customer needs and enhance the platform's offerings
Customer Success Associate
Lightful
London
01.2019 - 02.2020
- Stay informed about social media trends, platform updates, and best practices in NGO marketing and advocacy to ensure clients are maximizing the impact of their social media presence
- Provide personalized guidance and support to NGO clients, including onboarding assistance, platform training, and best practice recommendations tailored to their specific needs and objectives
- Build and maintain strong relationships with NGO clients, understanding their unique missions, goals, and social media strategies
Education
Pyschology Degree - Psychology
Universidad De Valencia
Valencia06.2009
Skills
- CRM (HubSpot, Velaris, Salesforce)
- Upselling techniques
- Performance management
- Onboarding processes
- Business planning
- Interpersonal and Communication
Languages
- Spanish
- English
- Italian
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Beginner
A1
Catalan
Intermediate (B1)
B1
References
References available upon request.
Timeline
Enterprise Customer Success Manager
Vidext
02.2025 - Current
Customer Success Manager
BigMarker
09.2022 - 01.2025
Director of Customer Success
BigMarker
09.2021 - 05.2023
Senior Customer Success Associate
BigMarker
05.2020 - 09.2021
Customer Happiness Manager
Wollit
03.2020 - 04.2020
Customer Success Associate
Lightful
01.2019 - 02.2020
Pyschology Degree - Psychology
Universidad De Valencia
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