Pravesh Pal

• Europe Delivery Center Lead - People Manager, responsible for smooth delivery of OTC process for 26 countries worked from 5 different delivery center - Warsaw, Bucharest, Brasov, Mauritius and India. Scope includes Billing, Disputes, Collections and Cash Application for EMEA region
• Global transformation lead and Global Process Owner for Order to cash - Logistics Client - FedEx
• One global Process - Standardization of process - creation of global standard, creating SOP and Desk Top Procedure, Implementation and set up controls for following standard process
• Leadership Engagement internal and with client Leadership to deploy Global process and policies for Data Management, Analytics driven services, Digital transformation, Change Management and dashboard for leadership to make quick decision.
• Identification of process improvement and deployment of effective tools in OTC space such as Get Paid/FSCM/Black Line/ Rimilia that makes process effective and sustain growth
• Application of technology like Blue Prism, Automation Anywhere etc
• Focus in Big Data Management, Standardization, Identifying opportunity for robotics and Analytics and implementation of automated process
• Standardization % age improved from 57% to 98% globally with only exception are system driven or Local legal requirement
• Inclusion of Machine Learning and AI thus improvising automation %age for processing
• Design new projects with timelines, budgets and scope of work plans
• Overall responsible for managing profitability of portfolio, hence focus on forecasting, planning and managing cost to improve overall margins

• Promoted to Financial Account Advisory Sr. Manager / Vice President of Operations in FY 2020. Later in Nov 21 moved to Spain to manage same project however with payroll vendor as CMV Consultor
• During this tenure worked on different roles for 3 major clients -
• FedEx as Transformation Lead and OTC Global Process Owner
• Amazon TRMS - Transaction Risk Management Services as Service Delivery Lead
• CEVA Logistics - Global OTC Service Delivery Lead

Key Responsibility:

• Transformation Lead and OTC Global Process Owner
• Designing best in class OTC process - Billing, Disputes, Collections and Cash Apps
• Stake holder Management and Change Management to implement standardized process
• Training or resources on new process - Creating Governance and Controls to ensure changes are implemented
• Analytics as service - incorporating analytics to improvise process such as rule based decision, customer payment behavior etc
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Resolved issues and recommended actions based on production and compliance reports.
• Identified issues with production, workforce and material sourcing and implemented successful solutions.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Led operational team in development, rollout and management of new process
• Established performance goals for department and outlined processes for achievement.
• Identified opportunities to improve business process flows and productivity.

• Promoted to Credit and Collections Senior Manager in FY 2011.
• Responsible for driving Collections targets, People Engagement and Hiring of right talent
• People Manager - Managing large teams, effective communication and driving employee engagement
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to different departments like Sales, Field Engineer etc
• Drove operational improvements which resulted in savings and improved profit margins.
• Increased customer satisfaction by resolving issues.
• Collaborated with team members to achieve target results.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Credit Control Manager for Corporate (B2B customer) - Preferred Account Division for UK and Ireland
• Improved Customer satisfaction by Identifying issues, analyzed information and provided solutions to problems.
• Worked with customers to understand needs and provide excellent service.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• Improved operations through consistent hard work and dedication.
• Employee engagement and safety

• Moved to NIIT as part of merger of Baxy info solutions and promoted as Assistant Manager Operations. From April 2004 - Feb 2006 worked as Team Lead Operations
• Responsible for driving Inbound and Outbound sales campaign for UK and Ireland related to Mobile phones and tariff plans for D to E credit rating customers

• Responsible for credit and collections for private label credit cards - early and late stage collections
• Supporting team as subject matter expert with effective means of collections, negotiation skills etc.
• Complying to FDCPA - Federal Debt Collections Practice Act

As Executive Sales and Marketing the key role is to perform cold calling as well as be in the field to close the sales by managing and creating the tailor-made solution for corporate events, training programs etc.

• Perform cold calling
• Scheduling meetings and pitching sales proposal
• Understanding corporate requirements - creating pricing, working with Ops team for smooth arrangements
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.