Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
SalesManager
Pol Bofill

Pol Bofill

Senior Enterprise Account Manager
Barcelona,Catalonia

Summary

Collaborative Senior Account Manager with dedication to partnering with coworkers to promote team work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic fast-paced SaaS companies. Works closely with customers to understand their needs, implement effective solutions and provide excellent service, thus ensuring a long-term relationship and positive results.

Overview

20
20
years of professional experience
4
4
Certification

Work History

Senior Enterprise Account Manager

AirDNA
Barcelona
08.2023 - Current

AirDNA turns short-term rental data into smart investment and hosting insights for individuals, corporations, OTA’s, Hotels, and VRM’s.

• Developed a deep knowledge of the Enterprise customer’s portfolio to spot growth opportunities that led to a 110% yearly sales quota.

• Reached a 20% upsell increase of the Book of Business thanks to designing and launching a customized Account-Based strategy that identified customers’ needs and pains.

• Conducted cross-functional collaboration with internal teams to integrate API projects, RAW data deliveries, and online Data products.

• Be an internal advocate for the partners to incentivize the development of new product features that increase customer stickiness and success

Senior Customer Success Manager

Basetis
Barcelona
03.2022 - 08.2023

Basetis designs and launches digital marketing product campaigns and communication plans based on AI, and best class web design UX/UI for our customers.

  • Developed and executed customer referral program, leading to a 30% increase in referral business and x2 incremental revenue.
  • Played instrumental role in client satisfaction by working with data engineers, designers and marketers for proper resolution of service issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance through Data Studio.

Data Studio / Gainsight / Mural / Jira / Mixpanel / Figma / Photoshop

Sales Team Lead

Wallbox Chargers
10.2020 - 03.2022

Wallbox is a fast-paced start-up on a mission to liberate the world from fossil fuels by developing state-of-the-art electric vehicle charging solutions for homes, businesses and cities.

• Led the key growth sales strategies, retention tactics and action plans that led to a 120% YOY growth.
• Hired and coached a team of 8 to redesign global customer onboarding and sales process, leading to synchronized on-boarding and a 15% increase in cross-selling opportunities.
• Built Salesforce dashboard using raw data to visualize core business KPIs (e.g. Monthly Recurring Revenue), saving 8 hours per week of manual reporting work.

• Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.

Account Manager

Electude e-learning
08.2012 - 10.2020

Electude is the world's leading automotive e-learning solution, with 800.000 users and presence in 70 countries. Worked with SEAT, Porsche and well-known national schools.

• Exceeded sales target by 40% by maintaining advanced products and services knowledge and quickly assessing customer needs.

• Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 15 new customers.

• Crafted from scratch the regional sales strategy and end-up achieving 2M€ revenue per year.

• Educated clients on new products or services to increase customer engagement with brand.

Co-Founder

Serviapat
01.2010 - 08.2012

Cofounded a last-mile delivery start-up with activity in Barcelona, that led the start of last-mille delivery market in the city.

• Design and deploy the Commercial strategy that led the company to reach +40 new B2B customer contracts in 12 months and surpass Break Even point.

• Develop a Retention Plan to help manage and shape customer response during incidents, and ensure an internal action and remediation plan is being executed urgently.

• Hire, train & coach a successful cross-functional team (+8)

• Identified business development challenges and customer concerns for proactive resolution.

Marketing Analyst

Honda Motor Europe
01.2005 - 02.2010

Honda is the largest engine manufacturer in the world and the business is comprised of more than 500 companies with 134 production facilities in 28 countries.


  • Worked closely with in-house design team to develop visuals for content.
  • Initiated market research studies and analyzed findings.
  • Conducted trend forecasting and analysis.
  • Communicated with media weekly to build relationships and optimize press coverage.

Education

Master of Arts - Sales And Marketing Education

EADA Business School
Barcelona
12.2012

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Universitat Abat Oliba
Barcelona
07.2007

Skills

  • Relationship Building
  • Onboarding
  • Adoption
  • Customer Retention
  • Strategic Account Management
  • Territory Growth
  • Contact Management Systems
  • Renewal Opportunities
  • Interdepartmental Collaboration
  • Effective Customer Communication
  • Revenue Growth
  • Training Programs

Certification

  • Salesforce Trailblazer, 2021
  • Team Coach & Leadership certificate, EFIC Madrid, 2021.
  • Inbound Certified, Hubspot, 2020.
  • Certificate in Advanced English, Cambridge ESOL, Barcelona, 2017.

Languages

Catalan
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Senior Enterprise Account Manager

AirDNA
08.2023 - Current

Senior Customer Success Manager

Basetis
03.2022 - 08.2023

Sales Team Lead

Wallbox Chargers
10.2020 - 03.2022

Account Manager

Electude e-learning
08.2012 - 10.2020

Co-Founder

Serviapat
01.2010 - 08.2012

Marketing Analyst

Honda Motor Europe
01.2005 - 02.2010

Master of Arts - Sales And Marketing Education

EADA Business School

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Universitat Abat Oliba
Pol BofillSenior Enterprise Account Manager