Collaborative Senior Account Manager with dedication to partnering with coworkers to promote team work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic fast-paced SaaS companies. Works closely with customers to understand their needs, implement effective solutions and provide excellent service, thus ensuring a long-term relationship and positive results.
AirDNA turns short-term rental data into smart investment and hosting insights for individuals, corporations, OTA’s, Hotels, and VRM’s.
• Developed a deep knowledge of the Enterprise customer’s portfolio to spot growth opportunities that led to a 110% yearly sales quota.
• Reached a 20% upsell increase of the Book of Business thanks to designing and launching a customized Account-Based strategy that identified customers’ needs and pains.
• Conducted cross-functional collaboration with internal teams to integrate API projects, RAW data deliveries, and online Data products.
• Be an internal advocate for the partners to incentivize the development of new product features that increase customer stickiness and success
Basetis designs and launches digital marketing product campaigns and communication plans based on AI, and best class web design UX/UI for our customers.
Data Studio / Gainsight / Mural / Jira / Mixpanel / Figma / Photoshop
Wallbox is a fast-paced start-up on a mission to liberate the world from fossil fuels by developing state-of-the-art electric vehicle charging solutions for homes, businesses and cities.
• Led the key growth sales strategies, retention tactics and action plans that led to a 120% YOY growth.
• Hired and coached a team of 8 to redesign global customer onboarding and sales process, leading to synchronized on-boarding and a 15% increase in cross-selling opportunities.
• Built Salesforce dashboard using raw data to visualize core business KPIs (e.g. Monthly Recurring Revenue), saving 8 hours per week of manual reporting work.
• Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
Electude is the world's leading automotive e-learning solution, with 800.000 users and presence in 70 countries. Worked with SEAT, Porsche and well-known national schools.
• Exceeded sales target by 40% by maintaining advanced products and services knowledge and quickly assessing customer needs.
• Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 15 new customers.
• Crafted from scratch the regional sales strategy and end-up achieving 2M€ revenue per year.
• Educated clients on new products or services to increase customer engagement with brand.
Cofounded a last-mile delivery start-up with activity in Barcelona, that led the start of last-mille delivery market in the city.
• Design and deploy the Commercial strategy that led the company to reach +40 new B2B customer contracts in 12 months and surpass Break Even point.
• Develop a Retention Plan to help manage and shape customer response during incidents, and ensure an internal action and remediation plan is being executed urgently.
• Hire, train & coach a successful cross-functional team (+8)
• Identified business development challenges and customer concerns for proactive resolution.
Honda is the largest engine manufacturer in the world and the business is comprised of more than 500 companies with 134 production facilities in 28 countries.