Pol Bofill Mombrú
Barcelona
Summary
Senior Customer Success Manager with 4+ years of experience developing and executing customer success strategies in SaaS companies. Have led cross-functional teams, and driven growth as a sales Account Manager for +8 years. Native Catalan, Spanish speaker and proficiency in English. Launched referral program leading to 30% increase in revenue and x2 revenue in 1 year. Redesigned global customer onboarding and sales process, leading to synchronized on-boarding and 15% increase in up-selling opportunities/year. Exceeded sales target by 40% in 12 months and achieved 1M€ new revenue in 2 years.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ENTERPRISE ACCOUNT MANAGER
AirDNA
08.2023 - Current
- Developed a deep knowledge of the Enterprise customer's portfolio to spot growth opportunities that led to a 110% yearly sales quota
- Reached a 20% upsell increase of the Book of Business thanks to designing and launching a customized Account-Based strategy that identified customers' needs and pains
- Conducted cross-functional collaboration with internal teams to integrate API projects, RAW data deliveries, and educate customers with the online Data products
- Be the partners' internal advocate to incentivize the development of new product features and increase customer stickiness and success.
SENIOR CUSTOMER SUCCESS MANAGER
Basetis
03.2022 - 08.2023
- Leading to a 30% increase in referral business and x2 incremental revenue by developing and executing a customer referral program
- Grew customer satisfaction by 10% in 1 year, driving to 550k€ incremental revenue
- Monitored 8 different metrics and developed actionable insights to improve efficiency and performance through Salesforce
- Played instrumental role in client satisfaction by working with data scientists, web designers and marketers for proper resolution of service issues in digital marketing campaigns.
SALES TEAM MANAGER
Wallbox Chargers
10.2020 - 03.2022
- Led the key growth sales strategies, retention and action plans that led to a 120% YOY growth
- Redesigned global customer onboarding and sales process, leading to synchronized on-boarding and a 15% increase in cross-selling opportunities in 8 months
- Built a Salesforce dashboard using raw data to visualize core business KPIs (e.g
- Monthly Recurring Revenue), saving 8 hours per week of manual reporting work
- Hosted virtual meetings with clients
- From formal program reviews to end-user platform training.
ACCOUNT MANAGER
Electude e-learning
08.2012 - 10.2020
- Exceeded sales target by 40% by maintaining advanced products and services knowledge and quickly assessing customer needs
- Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 55 new customers in 6 months
- Crafted from scratch the regional sales strategy and end-up achieving 2M€ revenue per year
- Educated +500 clients on new products to increase customer engagement with the brand.
CO-FOUNDER / ACCOUNT MANAGER
Serviapat
01.2010 - 08.2012
- Designed business strategy securing 50+ B2B contracts in 12 months, surpassing break-even
- Develop a Retention Plan to help manage and shape customer response during incidents, and ensure an internal action and remediation plan is being executed urgently
- Identified business development challenges and customer concerns for proactive resolution.
MARKETING ANALYST
Honda Motor Europe
01.2005 - 02.2010
- Worked closely with the in-house design team to develop visuals for content
- Initiated market research studies and analyzed findings
- Communicated with the media weekly to build relationships and optimize press coverage.
Education
Master of Arts - Sales and Marketing
EADA Business School
Barcelona12.2012
Bachelor of Arts - Public Relations and Advertising
Universitat Abat Oliba
Barcelona07.2007
Skills
- Customer Experience
- Relationship Building
- Upselling and Expansion
- Customer Advocacy
- Adoption
- Renewals
- Customer Satisfaction
- Risk Mitigation
- Churn Zero
- Data-driven decision-making
- Goal Setting and Achievement
- CRM software expertise
Certification
- CPM - Certified Product Manager, Product School California, 2023
- Hubspot inbound Certified, 2020
Languages
Catalan
Spanish
English
French
Timeline
ENTERPRISE ACCOUNT MANAGER
AirDNA
08.2023 - Current
SENIOR CUSTOMER SUCCESS MANAGER
Basetis
03.2022 - 08.2023
SALES TEAM MANAGER
Wallbox Chargers
10.2020 - 03.2022
ACCOUNT MANAGER
Electude e-learning
08.2012 - 10.2020
CO-FOUNDER / ACCOUNT MANAGER
Serviapat
01.2010 - 08.2012
MARKETING ANALYST
Honda Motor Europe
01.2005 - 02.2010
Master of Arts - Sales and Marketing
EADA Business School
Bachelor of Arts - Public Relations and Advertising
Universitat Abat Oliba
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