Summary
Overview
Work History
Education
Skills
Languages
Timeline
PILAR MELCON GUERRERO

PILAR MELCON GUERRERO

Las Rozas

Summary

Business Architect. + 10 years of relevant experience in multinational corporates experience in different sectors as Automotive and Telecommunication, in the areas of Transformation, Program Management, Inhouse Consulting, and Strategy. Processes transformation and digitalization lead with an extensive background in strategy definition and translating it into actions to get the expected results. Passionate about defining business process, auditing them and define controls to measure the success. MBA Studies in USA. English and Italian professional language skills. Comfortable working in a multicultural and changing environment, always keeping the goal in mind.

Overview

11
11
years of professional experience

Work History

Transformation and Processes Lead

10.2019 - Current
  • Define the strategy to assess existing Business Processes, to identify pain points and bottlenecks to be translate in actions to improve, by designing the changes required to make the E2E process more efficient, promoting new practices and engaging the different teams on them
  • Define metrics to ensure process compliance and performance, along with Key Performance Indicators (KPIs) to demonstrate process effectiveness
  • Manage, drive, and oversee the implementation of strategic projects and initiatives in scope of company´s transformation
  • Contribute to the development of roadmaps to ensure optimization within programs under management
  • Languages: Spanish 90% / English 10%
  • Team Managed: 5 people.

Business Architect and Processes Lead

Orange
05.2018 - 10.2019
  • Designing Business Processes to ensure automation and scalability of the company
  • Liaise with Business Leaders and Functional Process Experts to design an operating model that integrates business processes and organizational structures with technical solutions
  • Manage the process implementation projects under Agile Methodologies for an Integrated System development
  • Process optimization from “As Is” to “To Be”, defining Capabilities, Governance, Business Rules, Business Models and defining Risks, Controls and Auditing processes
  • Support regulatory requirements like preparation for and participation in Audits and Inspections Languages: Spanish 90% / English 10

Senior Process Consultant

Alphabet España BMW Group
06.2016 - 05.2018
  • Lead the design and deployment of business processes across Europe and manage the requirements gathering to implement them at technical level
  • Work with Stakeholders and Functional Process Experts to develop and approve the processes required, according to operating model using the BPM
  • Develop the documentation and training to support those defined processes implementation
  • Manage Process implementation projects under Agile Methodologies
  • Work with Process Analyst to develop metrics to demonstrate compliance to developed processes and KPIs to show effectiveness
  • Languages: English 80% / Spanish 20%
  • Team Managed: 6 people.

Process & Procedures Manager

Telefonica Business Solutions
01.2014 - 06.2016
  • Modeling processes defining the Integration between different Services with International Scope optimizing and improving efficiency
  • Plan and implement quality assurance for all processes
  • Manage improvement projects, ensuring the smooth integration of new business processes with organizational structure and culture, focused mainly on Business Incident Management and Billing
  • Languages: English 70% / Spanish 30

Project Manager

Telefonica Int
01.2013 - 08.2013
  • Define the interaction between businesses to System Architects for new functionalities implementation projects
  • Collaborate with stakeholders across company’s key programs, to define, prioritize, and develop projects within the overall business area
  • Analyze and report Project progress on implementation
  • Update and evaluate the accuracy of the project forecast by assessing actual cost incurred and physical progress achieved for all phases of project belonging to Scope
  • PMP
  • Languages: English 50% / Spanish 50

Project Manager

Telefonica España
02.2012 - 12.2012
  • Responsible for the Project processes definition for incidences attendance according to ITIL
  • Development of the indicators and improvement plans for the information reported is at all times a true picture of the business
  • Defining and maintaining business focused Service Level Agreements (SLAs) for all key services relating to the defined area of responsibility Site user support, remote ITIL
  • Spanish 90% / English 10%.

Project Coordinator

Huawei Technologies
01.2010 - 12.2010
  • Responsible for the project Implementation adjusted to cost, quality, and time
  • Analyze indicators, analysis of incidents and penalties for breach of duty
  • Design Project Indicators (SLA, KPIs, ISO etc.)
  • Languages: English 100

Education

Itil Servcie Strategy. -

Lean Six Sigma. April 2015. Documentación de Sistemas de Gestión de Calidad ISO. SGS Certificators. Formación de Auditores Internos en Sistemas de Gestión de Calidad - undefined

MBA - undefined

Miami’s University

Economics Degree - undefined

Universidad Católica Andrés Bello
2007

Skills

  • AREAS OF EXPERTISE & SKILLS:
  • AGILE, ITIL and LEAN Methodologies
  • Process and Procedures analysis, defining, implementing, and measuring under methodologies as EPC, UML and BPMN
  • Program and project management skills
  • Strong analytical and Problem-solving
  • Change Management
  • Excellent communication skills, and stakeholder management Ability to influence
  • Operational policies and processes
  • Team leadership and direction
  • Safety processes and oversight
  • Staff leadership and supervision
  • Corporate processes and procedures

Languages

Spanish
Native language
English
Proficient
C2
Italian
Advanced
C1

Timeline

Transformation and Processes Lead -
10.2019 - Current
Business Architect and Processes Lead -
05.2018 - 10.2019
Senior Process Consultant - Alphabet España BMW Group
06.2016 - 05.2018
Process & Procedures Manager - Telefonica Business Solutions
01.2014 - 06.2016
Project Manager - Telefonica Int
01.2013 - 08.2013
Project Manager - Telefonica España
02.2012 - 12.2012
Project Coordinator - Huawei Technologies
01.2010 - 12.2010
- Itil Servcie Strategy.,
- Lean Six Sigma. April 2015. Documentación de Sistemas de Gestión de Calidad ISO. SGS Certificators. Formación de Auditores Internos en Sistemas de Gestión de Calidad,
Miami’s University - MBA,
Universidad Católica Andrés Bello - Economics Degree,

Similar Profiles

CREATE PROFILE
PILAR MELCON GUERRERO