Floyd Patrick Piedad
Valencia
Summary
- Accomplished professional with three decades of experience in software product development and IT operations. Demonstrated success in implementing software-as-a-service solutions and designing web and mobile applications. Co-founder of multiple tech startups, with a strong focus on managed services and software development outsourcing. Certified in Data Privacy and ITIL, with published works on IT management and high availability design.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Fractional CTO
ZQR
09.2024 - Current
- Leads the migration and product enhancements of the ZQRDocs SaaS.
Fractional CTO
Mobilemo Inc.
09.2020 - Current
- Leads the technology modernization and global expansion of SaaS field service management platform.
- Optimized operations and technology stack, resulting in successful investor entry in 2023.
- Roadmapped product evolution for international markets while maintaining hands-on technical leadership of development initiatives.
Board Member: IT Committee Adviser / Chairman
iRemit Incorporated
09.2020 - 03.2023
- Advises the company regarding policies, decisions, products, and other matters in connection with the business of the company, particularly relating to information technology.
Principal Consultant and Senior Partner
ProAct Business Solutions Philippines
07.2018 - 03.2020
- Company Overview: A management consulting firm in the Philippines which leverages its own proprietary Organizational Health Philippines body of knowledge to enhance the businesses of its clients.
- The team is comprised of highly skilled and experienced consultants and former executives with more than 80 years of combined experience and expertise - as vendors, executive clients and consultants - that they use in guiding and helping domestic and international organizations exceed their own expectations.
- Past client projects include: Assistant General Manager for MCSI Philippines, Sales Enablement Trainer for PT&T Philippines.
- A management consulting firm in the Philippines which leverages its own proprietary Organizational Health Philippines body of knowledge to enhance the businesses of its clients.
Sales Director and Senior Consultant
Octal Philippines Incorporated
Manila
08.2018 - 01.2020
- Company Overview: BlueSource, a division of Octal Philippines, provides managed IT services, data center equipment, software development, and technical headcount augmentation services.
- Marketing and sales of data-center products and services.
- Management of the company's digital marketing efforts.
- Projects include the Service Desk software for PT&T Philippines.
- BlueSource, a division of Octal Philippines, provides managed IT services, data center equipment, software development, and technical headcount augmentation services.
Client Partner - Enterprise Services
Dimension Data
01.2016 - 08.2017
- Company Overview: A global IT solutions and services provider under the NTT group of companies.
- Managed the complex solutioning and sales of large IT outsourcing and managed services opportunities of the company.
- Part of the management team of the company.
- A global IT solutions and services provider under the NTT group of companies.
Director for R&D
Stratpoint Technologies, Inc.
10.2009 - 12.2015
- Company Overview: A Philippine software outsourcing company focused on mobile + cloud applications.
- Leads key client selling activities for mobile services - closed several multi-month contracts with foreign clients.
- Participates in management committee decision making and oversees the mobile development line-of-business of the company.
- New offerings development - was responsible for the early shift of the company towards mobile app development, resulting in the company being recognised as the leading mobile dev firm in the country today.
- A Philippine software outsourcing company focused on mobile + cloud applications.
General Manager
Xepto Computing, Inc.
National Capital Region
03.2009 - 09.2009
- Company Overview: A Philippine startup focused on the development and sale of thin client computing solutions.
- Full-time management of company, focused on offerings development around the thin client computer hardware that is its main product.
- A Philippine startup focused on the development and sale of thin client computing solutions.
Director for Research and Development
Pultorak & Associates, Ltd.
01.2005 - 01.2008
- Company Overview: A US-based company that offers IT management consulting services on IT Information Library (ITIL), Microsoft Operations Framework (MOF), and other IT systems management disciplines.
- Provided full-time management of company R&D operations in Manila as well as overseeing the IT infrastructure and technical support to client engagements.
- Performs consulting work in the form of systems management process and deliverables design.
- Past projects include: Microsoft Employee On-boarding Program, Microsoft Service Management Assessment Tool, Microsoft Operations Framework Service Management Assessment (SMA) and Service Improvement Project (SIP) Training Workshop, Change Management Functional Specification, and COBAM specifications.
- Managed the development of all ITIL courseware offerings.
- A US-based company that offers IT management consulting services on IT Information Library (ITIL), Microsoft Operations Framework (MOF), and other IT systems management disciplines.
Managing Consultant
TechFactors Incorporated
02.2005 - 04.2005
- Company Overview: A company that develops courseware on Information Technology for primary and secondary level schools in the Philippines.
- Was part-time operations manager tasked to ensure urgent completion of the development of the course books and interactive multimedia assets.
- A company that develops courseware on Information Technology for primary and secondary level schools in the Philippines.
Senior Consultant
Bayantel Telecommunications
07.2004 - 10.2004
- Company Overview: One of the top 4 Philippine telecommunications companies providing wired communications facilities.
- Provided operational management of the three sections of the IT department, namely, Network and Systems Administration, Enterprise Architecture and Planning, and Database Administration.
- Managed the staff and suppliers in the resolution of the performance and reliability issues of their email infrastructure.
- Also deployed an open-source helpdesk and project management application for the company.
- One of the top 4 Philippine telecommunications companies providing wired communications facilities.
Consultant, Entrepreneur in Residence
Narra Venture Capital
02.2004 - 06.2004
- Company Overview: An investment management company based in the Philippines.
- Tasked with performing due-diligence on the products, organization, and skills required for a possible venture into a new software company.
- Interfaced with potential partners in the US and Philippines, researched new products and technologies, and analyzed market data in support of the recommendations to the investors.
- An investment management company based in the Philippines.
Co-founder, CEO and CIO
Philippine and Scandinavian IT Services, Inc.
07.2001 - 12.2003
- Company Overview: A joint-venture company between Filipino and Danish nationals, established to provide outsourced software development services to the European market with focus on web-based applications.
- Part owner, established the company's operations and was primarily responsible for the operations and product development side of the business.
- Managed a team of programmers and designers in the delivery of software solutions to both local and foreign clients, as well as back-office support personnel in the day-to-day operations of the company.
- Interfaced with clients for their technical requirements and provided strategic guidance as necessary.
- Key clients of the company included the Danish Foreign Ministry, CC-Jensen in Denmark, and Harris Kern Enterprise Computing Institute.
- A joint-venture company between Filipino and Danish nationals, established to provide outsourced software development services to the European market with focus on web-based applications.
Co-founder, President and CIO
AKAsia Services Corporation
07.1996 - 07.2001
- Company Overview: An internet-service provider which was one of the pioneers in the world for offering high-volume fax-over-the-internet services in partnership with Mail.com.
- Established the company and managed the back-office operations as well as oversaw the information system.
- Developed the IT infrastructure for client billing and collections, customer service, and sales management.
- Participated in business development, sales and marketing, and financial management activities as part of the senior management team.
- An internet-service provider which was one of the pioneers in the world for offering high-volume fax-over-the-internet services in partnership with Mail.com.
Services Specialist, Services Marketing Rep
IBM Philippines
10.1990 - 07.1996
- Company Overview: A multinational organization that provides information technology solutions from large mainframes to desktop computers.
- Performed systems management consultancy services for Central Bank of the Philippines, Sharp Philippines, and other key enterprise accounts.
- Designed and developed a helpdesk system for Central Bank.
- Identified and developed business plans for new services offerings of the IBM Services Division during the start of its transition towards a service-oriented company.
- Was responsible for securing the outsourced store systems management contract with McDonalds Philippines which was the pilot for a global offering - an achievement that led to an IBM Chairman's award personally given by IBM's Lou Gerstner in New York.
- Started with the company as an Enterprise Systems service engineer assigned to perform account and service management for clients such as Petron Corporation, Pilipinas Shell, Caltex Philippines, Citibank, Development Bank of the Philippines, etc.
- A multinational organization that provides information technology solutions from large mainframes to desktop computers.
Education
Bachelor of Science - Electrical Engineering
03.1990
Skills
- Artificial intelligence expertise
- Software development
- Cloud computing
- Product management
- Technology strategy
- Business development
- Mobile technologies
- System architecture
- Technological analysis
- Technology integration
- IT service management
- Technology roadmapping
- Operations management
- ITIL framework
- IT management and delivery
- Flutter development
- Technical project leadership
Certification
- Human-Computer Interaction, Online Course Statement of Accomplishment with Distinction
- ITIL V2 Foundation
- Data Privacy Practitioner
- Foundations of Project Management
- How Google Does Machine Learning
Publications
High Availability: Design, Techniques, Processes
Awards
IBM Chairman's Award
Languages
- Tagalog, Native or Bilingual
- English, Native or Bilingual
- Spanish, Elementary
Timeline
Fractional CTO - ZQR
09.2024 - Current
Fractional CTO - Mobilemo Inc.
09.2020 - Current
Board Member: IT Committee Adviser / Chairman - iRemit Incorporated
09.2020 - 03.2023
Sales Director and Senior Consultant - Octal Philippines Incorporated
08.2018 - 01.2020
Principal Consultant and Senior Partner - ProAct Business Solutions Philippines
07.2018 - 03.2020
Client Partner - Enterprise Services - Dimension Data
01.2016 - 08.2017
Director for R&D - Stratpoint Technologies, Inc.
10.2009 - 12.2015
General Manager - Xepto Computing, Inc.
03.2009 - 09.2009
Managing Consultant - TechFactors Incorporated
02.2005 - 04.2005
Director for Research and Development - Pultorak & Associates, Ltd.
01.2005 - 01.2008
Senior Consultant - Bayantel Telecommunications
07.2004 - 10.2004
Consultant, Entrepreneur in Residence - Narra Venture Capital
02.2004 - 06.2004
Co-founder, CEO and CIO - Philippine and Scandinavian IT Services, Inc.
07.2001 - 12.2003
Co-founder, President and CIO - AKAsia Services Corporation
07.1996 - 07.2001
Services Specialist, Services Marketing Rep - IBM Philippines
10.1990 - 07.1996
University of the Philippines - Bachelor of Science, Electrical Engineering