Summary
Overview
Work History
Skills
Timeline
Generic

PHOEBE YOUNG

London

Summary

I am a friendly and enthusiastic person who has good communication skills and I am willing to learn new skills and develop the skills I already have to help me grow within my career also my personal growth. I like challenges and follow things through to the end. I am reliable and have good time keeping and also very flexible in my approach to work and would like to be giving the opportunity to work and start my career. With an energetic and bubbly personality paired with a good work ethic I am very keen individual who is sure to demonstrate great customer service in every aspect of what I do. I am a confident person who has the ability to work under pressure in a busy environment and on their own.

Overview

3
3
years of professional experience

Work History

Shop Assistant /Receptionist

Lorem Ldn Salon
11.2023 - 01.2024
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped down sunbeds after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Ensured availability of creams by efficiently ordering stock.

General Cleaner

MONET CLEANING SERVICES
01.2022 - 01.2024
  • General cleaning of the offices
  • I worked in my nans business helping out. I was also responsible for processing invoices for clients. I would also order in supplies needed for the business.
  • Maintained clean, tidy environment to minimise health and safety
  • Completed cleaning projects on time maintaining customer satisfaction and loyalty
  • Consistency achieved high quality cleanliness standards with company values
  • Ordering cleaning supplies
  • Creating invoices for clients ensuring they are accurate and up to date to resolve billing errors
  • Meeting clients needs

Work Experience

BIG TIME WATCHES
01.2021 - 01.2022
  • I was given the opportunity to do my work experience within my uncles business at Big Time Watches in Hatton garden. This was a great first experience of work and very enjoyable. I covered 2 days a week on a Wednesday's and Saturday's. I helped out in the office and also did admin side of things like answered WhatsApp messages, Instagram dm's etc. I booked in appointments for customers for when they could come into the office and then would also confirm these appointments with customer after. Managing diaries, scheduling and arranging times dealing with giving the customer quotes for there query. I would do this through whatsapp, emails and social media.I would also answer the phone to customers giving them information they needed to be provided with quoting them by telephone also.
  • Managing diaries and bookings
  • Dealing with queries on the phone and by email
  • Greet and welcome customers on arrival to office
  • Made and Confirmed appointments and communicated with clients
  • Handel incoming and outgoing mail

Skills

  • Good listener
  • Confident speaker
  • Good communication skills
  • Patient
  • Calm under stress
  • Effective teamwork
  • Reliable individual work
  • Ability to work under pressure
  • Self-motivated
  • Fast learner
  • Consistent
  • Understanding
  • Good multitasker
  • Organisational skills
  • Understanding of technology
  • Understanding of printers
  • Customer service skills
  • Professional phone etiquette

Timeline

Shop Assistant /Receptionist

Lorem Ldn Salon
11.2023 - 01.2024

General Cleaner

MONET CLEANING SERVICES
01.2022 - 01.2024

Work Experience

BIG TIME WATCHES
01.2021 - 01.2022

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PHOEBE YOUNG