Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Philip Giuppini

Philip Giuppini

Corralejo

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Barman

SoulBar Cafè
Corralejo
02.2024 - Current
  • Prepared cocktails and other drinks according to customers' requests.
  • Kept track of stock levels and ordered supplies as needed.
  • Assisted in setting up buffets for special events.
  • Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
  • Provided excellent customer service by taking care of customers' needs in an efficient manner.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Managed the daily operations of all assigned social media accounts.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Monitored customer comments on various social media channels and responded in a timely manner.

Junior Developer

FiducInvest Holding Pte. Ltd.
Singapore
08.2023 - 01.2024
  • Provided technical support for development projects, troubleshooting issues and resolving conflicts.
  • Developed and implemented software solutions to improve customer experience.
  • Conducted system analysis and design activities to ensure project requirements were met.
  • Created detailed technical documentation including user manuals, installation guides and training materials.
  • Collaborated with internal teams to develop test plans for new products or features prior to launch.
  • Researched emerging technologies and industry trends to recommend best practices for development projects.
  • Maintained up-to-date knowledge of current web technologies, frameworks and industry standards.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.

Allrounder

Hotelis AG
Zürich
11.2022 - 08.2023
  • Friendly, professional and confident demeanor with guests and colleagues.
  • Quickly and accurately complete tasks and plan ahead and accurately for upcoming days and weeks.
  • Quickly handle all day-to-day business tasks as they arise.
  • Professional customer service, answering questions and handling complaints in a friendly manner.

Businessman International Forwarding Logistics

Kühne + Nagel
Zürich
06.2022 - 06.2022
  • Land Freight Import/Export
  • Air Freight Import/Export
  • Naval Freight Import FCL/ Import LCL
  • Cross-Trading
  • Customer Support
  • Control and approval of custom duties

Crew Worker

Mc Donald's
Zürich
10.2021 - 06.2022
  • Processed a high volume of customer orders daily using point-of-sale (POS) software.
  • Performed cleaning and serving duties to high quality standards.
  • Use multitasking skills to move fluidly between different activities and manage high demand.
  • Provided flexibility for rotating breakfast, lunch and evening shifts.
  • Promoted team success by completing assigned tasks quickly and accurately.
  • Handled customer complaints using excellent problem solving skills to resolve issues efficiently.
  • Was always aware of updates, changes and developments in the company comprehensive response to customer inquiries.
  • Rapidly implement feedback from supervisors to meet performance goals.
  • Maintained excellent relationships with the team by being supportive of the needs and wants and requests of colleagues.

Waiter

Restaurant Villa Barone
Effretikon
06.2021 - 07.2021
  • Entertaining, advising and assisting guests.
  • Finishing drinks and serving food.
  • Preparing events, setting tables as well as decorating halls for celebrations.
  • Professionally handle complaints and difficult situations.
  • Informing the kitchen about intolerances or allergies in the guest.
  • Perform mise en place of various stations.
  • Perform general restaurant work at the highest level.

Activist

Corris AG
Zürich
01.2021 - 06.2021
  • Prepare formalized estimates for customers in collaboration with sales staff for pricing.
  • Completed all product line training courses to improve product knowledge.
  • Plan and execute new strategies to increase sales.
  • Support the smooth running of local fundraising events.
  • Targeted use of volunteers to achieve desired outcomes on community projects.
  • Demonstrate customer service skills in greeting and welcoming visitors as they arrive.
  • Maintained excellent professional relationships by volunteering to complete tasks voluntarily.
  • Participate in in-person and online training to stay current with guidelines and safety regulations.
  • Excellent listening, empathy and friendly demeanor to provide the best possible care for service users.
  • Use persuasion and motivation techniques to recruit new volunteers.

Waiter

NA081
Zürich
08.2020 - 12.2020
  • Finishing drinks and serving food.
  • Entertain, advise and assist guests.
  • Issuing invoices and cashing up with the help of the cash register system.
  • Friendly reception of guests and taking orders.
  • Accepting reservations by phone and in person and entering them into the in-house system.
  • Perform mise en place of various stations.

Education

High School Diploma -

Liceo Vermigli
Altstetten, Switzerland
06.2023

Skills

  • Teamwork and Collaboration
  • Active Listening
  • Certified "Samsung Let's App Champion 2018" application developer
  • Social selling
  • Complex negotiation
  • Extensive experience in the hospitality industry
  • Market Research
  • Digital Media
  • SEO Optimization
  • Community Engagement

Languages

Italian
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1

Timeline

Barman

SoulBar Cafè
02.2024 - Current

Junior Developer

FiducInvest Holding Pte. Ltd.
08.2023 - 01.2024

Allrounder

Hotelis AG
11.2022 - 08.2023

Businessman International Forwarding Logistics

Kühne + Nagel
06.2022 - 06.2022

Crew Worker

Mc Donald's
10.2021 - 06.2022

Waiter

Restaurant Villa Barone
06.2021 - 07.2021

Activist

Corris AG
01.2021 - 06.2021

Waiter

NA081
08.2020 - 12.2020

High School Diploma -

Liceo Vermigli

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