Support Manager
MoD recruitment and training contract
10.2012 - 02.2015
- Recruitment and training process within the Military arena.
- Coordinate Specialist teams to deliver the contract requirements within the framework agreement.
- Ensure accuracy of data input to compliance requirements.
- Provide technical support and guidance to delivery teams.
- Identify potential uplift, maintain and support the service delivery requirements.
- Coordinate multi-functional departments and ensure delivery of services.
- Manage the delivery of the contract requirements and the introduction of a new system processes and opportunities.
- Develop and support the process from first contact to conclusion.
- Provide support and advice to provide continuous improvement to customer requirements and customer services.
- Provide support through the system change process.