Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic
Petra van de Schootbrugge

Petra van de Schootbrugge

Las Negras

Summary

Experience with sales, wholesales, marketing, and tourism. Implementing and selling online booking systems for tourist industry in Europe, specialized in holiday rentals and selling houses in the Cabo de Gata, Spain. Organizing workshops in Spain, like hiking, cooking courses, language courses and coaching Organizing tailor made excursions and trips for groups in the south of Spain. Tour guide for own travel agency

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

35
35
years of professional experience

Work History

Customer Support Specialist

Yource
09.2024 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.


Owner

Casas Las Negras
01.2005 - Current


  • Renting and selling accommodation
  • Http://www.casaslasnegras.com/
  • Recognize market changes
  • Relationship building
  • Networking
  • Invent new selling points
  • Tour guide on request


Commercial manager

Facile Media /Travel Agency
01.2000 - 01.2004
  • Company Overview: http://www.tuxx.nl/
  • Selling online booking system for Tourist Industry
  • Buying accommodation in the South of Europe for Travel Agency
  • Http://www.tuxx.nl/
  • Expanding business in Italy/Croatia/France and http://www.tuxx.nl/
  • Recognize new business opportunities
  • Networking
  • Relationship building
  • Acting under high pressure as for competition
  • Negotiation in different foreign languages

Wholesales Manager

CWS
01.1996 - 01.2000
  • Maintaining and expanding dealer network
  • Responsible for € 20 million revenue
  • Negotiate
  • Relationship building
  • Cross selling
  • After sales

Sales Manager

Maas International
01.1993 - 01.1996
  • Selling Vending Machines
  • Contracting Philips Eindhoven
  • Contracting Schiphol - Airport of Amsterdam
  • Negotiate
  • Relationship building
  • After sales

Commercial Director

Anoprint
01.1990 - 01.1993
  • Monitoring Production goals
  • Managing and traing staff
  • Calculations before and after production
  • Sales Key accounts
  • Contracting Philips Eindhoven
  • Contracting Siemens Germany
  • Negotiate
  • Leadership
  • Cross selling
  • Relationship building

Education

HBO Higher Management -

01.1998

Reading Technical Drawings -

01.1994

NIMA B Marketing LOI -

01.1986

NIMA A Marketing LOI -

01.1985

Higher General Secondary Education -

01.1982

Skills

  • Recognize market changes
  • Relationship building
  • Networking
  • Customer Communication and Empathy
  • Customer service expert
  • Help Desk Support
  • Problem-Solving
  • Recognize new business opportunities
  • Acting under high pressure as for competition
  • Negotiation in different foreign languages
  • Sales Support

Volunteer Experience

Floating Doctors, Panama, 01/01/13, 12/31/13, Translate between doctors/medical assistants and locals from Bocas del Toro Island from English to Spanish and vice versa., Interviewing local people living in Residence of Bocas del Toro in order to bring their family background in file as for diseases.

Languages

Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Customer Support Specialist

Yource
09.2024 - Current

Owner

Casas Las Negras
01.2005 - Current

Commercial manager

Facile Media /Travel Agency
01.2000 - 01.2004

Wholesales Manager

CWS
01.1996 - 01.2000

Sales Manager

Maas International
01.1993 - 01.1996

Commercial Director

Anoprint
01.1990 - 01.1993

Reading Technical Drawings -

NIMA B Marketing LOI -

NIMA A Marketing LOI -

Higher General Secondary Education -

HBO Higher Management -

Similar Profiles

CREATE PROFILE
Petra van de Schootbrugge