Petra Patockova
Barcelona
Summary
A highly motivated, reliable and adaptable individual with an ability to learn new skills quickly. Very flexible, able to work under pressure, to deadline and enjoys working with professionals from a diverse range of backgrounds. 20+ years of experience in tourism, aviation and customer service. Furthermore, an approachable, cheerful and friendly person who has proven ability to forge strong customer confidence. An adventurous person who loves to travel and explore different environments gaining new experience worldwide.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Occupational Health and Safety Representative
AAP Aviation
05.2023 - Current
- Work environment representative for the CPH cabin crew base (50+ crew).
Cabin Manager - Purser
AAP Aviation/Finnair
05.2022 - Current
- Cabin Chief - A350/A330 Finnair long-haul operations; Business, Premium & Economy class.
- Leading teams of 8-12 people, coordinating familiarization flights, crew check reports.
Cabin Crew
Airpro OY/Finnair
01.2022 - 05.2022
- A350 Finnair long-haul operations; Business and Economy class.
SPS Quality Auditor
Amazon Spain Services, S.L.
10.2021 - 01.2022
- Executing the transaction quality measurement framework for SPS associates serving multiple geographies and channels, calibrating auditing processes between partner and internal teams;
- Interviewer within the Quality Department.
Seller and Brand Support Associate
Amazon Spain Services, S.L.
07.2020 - 10.2022
- Responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform, acting as the primary interface between Amazon and their business partners.
Cabin Crew/Inflight Service Supervisor
Norwegian Air Resources Spain, S.L.
03.2017 - 07.2021
- Flight Attendant and Inflight Service Ambassador. Economy and Premium/Business Class; Operating long-haul flights (B787-8/B-787-9) in the USA, Europe and Asia.
- Care Team member within Emergency Response Organization.
Cabin Crew
Vueling, S.A.
09.2015 - 03.2017
- Flight Attendant within Spain's second biggest domestic airline and the leading low-cost airline at BCN airport; Operating short-haul flights (A319-320-321) in Europe, Middle East and Africa.
Teacher of Italian
Universidad La Salle
04.2015 - 07.2015
- Volunteer Program - teaching Italian to the University and High School (Preparatoria de La Salle) students.
General Manager and Team Supervisor
Residence Regola (Regola Residence, SRL) and Regola Suite
08.2011 - 09.2014
- Customer service responsibility, in charge of all social media presence, business correspondence and finance based administrative duties;
- Account Executive - leading and managing staff on a daily basis, training new staff, developing team members according to their individual abilities and potential (based on performance and results), collaborate within team to produce in depth reports and analysis for owners;
- Clients satisfaction reached under my management: Booking.com 9,3 out of 10, Certificates of Excellence 2012, 2013, 2014. Trip Advisor: Excellence Winner Certificates 2012, 2013, 2014;
- Qualified as Responsible for Personnel's Security;
- Operational management.
Education
Master in Airport and Aeronautical Management (MGDA) -
ITAérea Aeronautical Business School & UDIMA University
Madrid, SpainMaster of Arts (MA) - Modern Languages for International Communication -
Università degli Studi Roma Tre - International Relations Studies
Rome, ItalyBachelor Of Arts (BA) - Languages And International Communication -
Università degli Studi Roma Tre - Faculty of Arts (Lettere e Filosofia)
Rome, ItalySkills
- Excellent verbal and written communication skills
- Exceptional situational leadership
- Self-motivated with a strong work ethic
- Teamwork, problem solving, capacity of negotiation
- Capable to manage stress and work to deadlines
- Ability to resolve conflict in person/over phone
- MS Office Package (Word, Excel, PPT)
Certification
- Cabin Crew Attestation, AESA Agencia Estatal de Seguridad Aérea, European Union
- Cabin Crew Aircraft Type/Variant Qualifications - A350/A330, Finnair Flight Academy
- Cabin Crew Aircraft Type/Variant Qualifications - B787-8/9, Norwegian Air Shuttle
- Cabin Crew Aircraft Type/Variant Qualifications - A319-320-321, Vueling Airlines, S. A.
- HACCP certificate (Hazard analysis and critical control points) Certified Quality Auditor
- CTC - Crew Trainer Certificate - Praha, Czech Republic
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
German
Intermediate (B1)
Catalan
Intermediate (B1)
Personal Information
- Nationality: Czech
- Driving License: AM, B
Timeline
Occupational Health and Safety Representative
AAP Aviation
05.2023 - Current
Cabin Manager - Purser
AAP Aviation/Finnair
05.2022 - Current
Cabin Crew
Airpro OY/Finnair
01.2022 - 05.2022
SPS Quality Auditor
Amazon Spain Services, S.L.
10.2021 - 01.2022
Seller and Brand Support Associate
Amazon Spain Services, S.L.
07.2020 - 10.2022
Cabin Crew/Inflight Service Supervisor
Norwegian Air Resources Spain, S.L.
03.2017 - 07.2021
Cabin Crew
Vueling, S.A.
09.2015 - 03.2017
Teacher of Italian
Universidad La Salle
04.2015 - 07.2015
General Manager and Team Supervisor
Residence Regola (Regola Residence, SRL) and Regola Suite
08.2011 - 09.2014
Master in Airport and Aeronautical Management (MGDA) -
ITAérea Aeronautical Business School & UDIMA University
Master of Arts (MA) - Modern Languages for International Communication -
Università degli Studi Roma Tre - International Relations Studies
Bachelor Of Arts (BA) - Languages And International Communication -
Università degli Studi Roma Tre - Faculty of Arts (Lettere e Filosofia)
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