PERSIS KAKAI MASOLO
Valencia
Summary
Having recently relocated to Spain due to marriage, I have quickly adapted to the fast-paced environment of this country compared to my home country of Uganda in East Africa. I possess a deep understanding of the differences and requirements, including the importance of mastering the local language, Spanish, for effective communication and collaboration. Despite lacking prior work experience in Spain, my previous roles in Ugandan businesses have equipped me with valuable skills that are universally applicable. Notably, I have honed strong communication abilities, a helpful attitude towards others, and a proven track record of completing assignments with humility and responsibility. I am confident that these qualities will make a significant contribution to any business or assignment I undertake.
Overview
17
17
years of professional experience
Work History
VOLUNTEER(Bible Student,Publisher,Pioneer)
JEHOVAH 'S WITNESS
05.2008 - Current
- Prepared bible Lessons
- Preach and Teach Accordingly
- Provided emotional support when needed
- Participate in on going construction projects when needed
Sales and Marketing Executive
Wonder Earth Travel Agency
01.2021 - 10.2023
- Upseling, Research and Organizing target clients, Marketing
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Analyzed sales and marketing data for improved strategies.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Conducted market research to identify customer needs and preferences.
- Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates.
- Sourced advertising opportunities to place adverts on social media.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
Apartment Maintenance Supervisor
FB Apartments
01.2013 - 11.2020
- Organize Duties and Responsibilities, Assign and Ensure Roles are carried Out
- Supervision
- Making Reports
- Oversaw seasonal maintenance tasks such as Cleaning managing electricity usage
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about Invoices or letters and offering personalized recommendations based on individual preferences.
- Complied with health and safety codes to protect staff and customers.
- Maintained a clean work environment by diligently removing excess joint compound and debris that could be dangerous for customers
WAITRESS
CAFE JAVAS
01.2008 - 12.2011
- Customer management, Upselling, Conflict management, Basic Ethics of Customer Service
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Education
Customer Service And Public Relations(Certifcate) - Customer Service
Makerere University Institute of Social Education
Uganda12.2012
HIGH SCHOOL (UCE AND UACE) - High School
Old Kampala Senior & Najja High Secondary School
Uganda12.2007
Skills
- Language Skills,Currently learning how to teach foreigners the language,while i learn spanish,i know basic Ugandan Sign Language which is similar to American sign language
- Excellent communicator
- Team work
- Creativity
- Ready to learn and Humble
- Adaptability
- An Empath,a great Listener and extrovert personality
Languages
Luganda
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Ugandan Sign language
Beginner (A1)
Swahili
Beginner (A1)
Timeline
Sales and Marketing Executive
Wonder Earth Travel Agency
01.2021 - 10.2023
Apartment Maintenance Supervisor
FB Apartments
01.2013 - 11.2020
VOLUNTEER(Bible Student,Publisher,Pioneer)
JEHOVAH 'S WITNESS
05.2008 - Current
WAITRESS
CAFE JAVAS
01.2008 - 12.2011
Customer Service And Public Relations(Certifcate) - Customer Service
Makerere University Institute of Social Education
HIGH SCHOOL (UCE AND UACE) - High School
Old Kampala Senior & Najja High Secondary School
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