Perica Bernhardt

Bringing over 15 years of robust customer service expertise, adept at swift learning and seamless adaptability.

Proficient in computer systems, excels in independent work environments, swiftly mastering new technologies for customer support. Skilled in fostering rapport across communication channels—telephone, email, and chat systems—underscoring capacity to build enduring relationships.

Proficient in process optimization and adept project management, consistently driving operational enhancements and elevating customer satisfaction. Knowledgeable and dedicated in Customer Care and Support industry.

Key team player with proven skills in establishing rapport with clients, specializing in quality, speed, and process optimization. Articulate, energetic, results-oriented, with a passion for developing relationships and fostering positive change within any organizational setting.

Diligent and skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings to deliver exceptional service in every interaction.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Resolved product issue through consumer testing.