Penelope Flores Barroso
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
F&B Assistant Manager
Quy Mill Hotel
03.2020 - 07.2023
- Assisted with the management of daily operations of all food and beverage outlets
- Liaised with the Food and Beverage Manager to ensure that adequate staffing levels are in place for the functions
- Ensured that all the end of shift cashing up procedures were completed and all room charged were validated correctly
- Upheld rigorous health and safety standards, ensuring a safe dining environment.
Assistant Restaurant Manager
South Lodge Hotel
10.2017 - 01.2020
- Managed day-to-day operations, including opening and closing procedures
- Scheduled staff shifts and delegated responsibilities, optimizing team performance
- Trained new staff members, ensuring high service standards
- Maintained effective liaison with kitchen and reception for seamless shift operations
- Addressed and resolved service issues, ensuring customer satisfaction.
Assistant Restaurant Manager
Cigala Restaurant
10.2013 - 04.2017
- Oversaw staff scheduling and collaborated with management to deliver exceptional customer service
- Ensured comprehensive staff training and effective issue resolution
- Managed administrative tasks, including paperwork and cash handling.
Waitress
Jamie's Italian
09.2011 - 09.2012
- Provided exemplary customer service, including menu advice and efficient order handling
- Maintained cleanliness and organization of dining and storage areas.
Assistant General Manager
St. John Bread and Wine
03.2009 - 08.2011
- Led front-of-house operations, including booking management and event coordination
- Supervised shift activities, stock management, and administrative duties.
Head Waitress and Trainer
The Wolseley
02.2006 - 03.2009
- Ensured high-quality customer service in a high-pressure environment
- Developed and conducted staff training programs, enhancing team capabilities.
Head Waitress and Trainer
Maze, by Gordon Ramsay
05.2005 - 02.2006
- Instrumental in the successful launch of the restaurant, managing sections and training staff.
Education
Postgraduate - Bilingual Translation
Westminster University
London09.2006
Skills
- Customer Service Excellence: Proven ability to deliver high-quality customer service, ensuring satisfaction and loyalty
- Problem Solving: Skilled in identifying issues and implementing effective solutions in fast-paced environments
- Team Management and Leadership: Experience in managing and leading teams, including scheduling, training, and performance optimization
- Administrative Proficiency: Competent in handling administrative tasks such as record keeping, contract management, and invoice processing
- Health and Safety Compliance: Knowledgeable in maintaining high standards of health and safety, particularly in food and beverage service
- Operational Management: Expertise in managing day-to-day operations of hospitality establishments, including opening and closing procedures
- Conflict Resolution: Ability to address and resolve customer and staff issues effectively
- Training and Development: Experience in training new staff and developing training programs
- Event Coordination and Management: Skilled in organizing and managing events, including private parties and restaurant operations
- Financial Management: Capable of handling cash duties, managing budgets, and financial reconciliation
- Technology Proficiency: Proficient in using Microsoft Office Suite and Google Pages
Certification
- WSET Level 2 (Merit)
- PTLS (Preparing to Teach in the Long Life Sector) Westminster Kingsway
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
F&B Assistant Manager
Quy Mill Hotel
03.2020 - 07.2023
Assistant Restaurant Manager
South Lodge Hotel
10.2017 - 01.2020
Assistant Restaurant Manager
Cigala Restaurant
10.2013 - 04.2017
Waitress
Jamie's Italian
09.2011 - 09.2012
Assistant General Manager
St. John Bread and Wine
03.2009 - 08.2011
Head Waitress and Trainer
The Wolseley
02.2006 - 03.2009
Head Waitress and Trainer
Maze, by Gordon Ramsay
05.2005 - 02.2006
Postgraduate - Bilingual Translation
Westminster University
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