Pedro Tierno Corraliza
Madrid
Summary
Experienced in different management roles across sales and business units including customs. Results driven through leadership of a top-performing team, coming from an excellent hiring process with similar profiles.
Expertise and Background in all forwarding transport modes, Land, Air, and Ocean.
Sales Leadership and team management , customer oriented.
Leading critical projects as top investment in a new facility integrating three different business units and employees with successful results.
Innovative developments in Customs monitoring costs and productivity providing excellent results in service and financials
Overview
28
28
years of professional experience
Work History
Head of Airfreight and Customs Iberia Cluster
DB Schenker
Madrid
01.2020 - Current
- Leading the Airfreight and Customs Iberia Cluster, focusing on uplifting logistical capabilities through people-oriented leadership and strategic business development.
Area Director
DB Schenker
Madrid
10.2018 - 01.2020
- Developed and implemented strategies to enhance operational efficiencies in the area.
- Developed annual budget plans for each department under the area's purview.
- Identified cost-saving initiatives that improved profitability without compromising on quality standards.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
Branch Manager
DB Schenker
Madrid
04.2015 - 10.2018
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Regional Sales Manager Central South Spain
Kuehne + Nagel
04.2010 - 04.2015
- Responsible for the development and performance of all sales activities in assigned market, leading a sales team towards maximum profitability.
- Developed strategies and plans for regional sales growth.
- Monitored competitor activities and analyzed pricing trends in the region.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Gained market share in new sales performance through aggressive team training.
Regional Product Manager Airfreight South West Europe
Kuehne + Nagel
01.2007 - 04.2010
- Focused on growing sales and delivering on targets, seeking new clients for airfreight products and services.
- Developed and implemented regional product launch plans.
- Collaborated with cross-functional teams to ensure successful product launches.
- Created promotional materials to support regional sales activities.
- Monitored regional sales performance, developed strategies to increase revenue, and adjusted pricing accordingly.
- Provided training and guidance to regional sales team on product features and benefits.
- Established procedures for collecting feedback from customers regarding their experience with products in order to identify areas for improvement.
- Engaged customers through interviews to define product vision, features and releases.
Sales Executive Airfreight
Kuehne + Nagel
04.2006 - 01.2007
- Actively participated in identifying and developing new Air Freight Import & export business.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Sourced new sales opportunities through inbound lead follow-up.
Key Account Manager for Automotive and Industrial markets
TNT
01.2001 - 04.2005
- Responsible for understanding and anticipating client's needs, developing solutions, and managing key accounts.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
- Negotiated contract terms with clients and established important deadlines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
National Customer Care
TNT
Madrid
01.1997 - 01.2001
- Led and implemented a new program of transport claims management, focusing on customer satisfaction.
- Analyzed customer feedback data to identify areas of improvement for customer service processes.
- Developed and implemented strategies to increase customer satisfaction scores nationally.
- Addressed escalated complaints from customers in order to maintain high levels of satisfaction.
Education
Programa The PowerMBA, Business Expert-Direccion y Administracion de Empresas -
ThePowerMBA
01.2021
Bachelor, Economics -
Universidad Nacional de Educación a Distancia - U.N.E.D.
01.1996
EGB & COU -
Colegio Montfort
01.1990
Skills
- Team Management
- Cultural Awareness
- Conflict Resolution
- Analytical and Critical Thinking
- Planning
- Verbal Communication
- P&L Management
- Results Driven
Websites
Languages
English
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Head of Airfreight and Customs Iberia Cluster
DB Schenker
01.2020 - Current
Area Director
DB Schenker
10.2018 - 01.2020
Branch Manager
DB Schenker
04.2015 - 10.2018
Regional Sales Manager Central South Spain
Kuehne + Nagel
04.2010 - 04.2015
Regional Product Manager Airfreight South West Europe
Kuehne + Nagel
01.2007 - 04.2010
Sales Executive Airfreight
Kuehne + Nagel
04.2006 - 01.2007
Key Account Manager for Automotive and Industrial markets
TNT
01.2001 - 04.2005
National Customer Care
TNT
01.1997 - 01.2001
Programa The PowerMBA, Business Expert-Direccion y Administracion de Empresas -
ThePowerMBA
Bachelor, Economics -
Universidad Nacional de Educación a Distancia - U.N.E.D.
EGB & COU -
Colegio Montfort
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