Summary
Overview
Work History
Education
Skills
Languages
Training
Personal Information
Timeline
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Pedro Alexander López Ferral

Pedro Alexander López Ferral

Canals

Summary

Customer service and tourism professional with extensive experience in client communication, booking coordination, and multilingual support. Skilled in handling reservations, liaising between clients and service providers, and ensuring seamless travel experiences. Highly adaptable, detail-oriented.. great intercultural awareness, specially in touristic context.

Overview

19
19
years of professional experience

Work History

Tour Guide

Gaviota Tours Varadero
01.2011 - 12.2023
  • Served as a liaison between clients and hotels, transport providers, and tour operators to ensure smooth experiences
  • Provided multilingual customer support (Spanish, English, German, Dutch), handling inquiries and resolving booking issues
  • Assisted VIP clients and large groups (up to 45 people) in their travel arrangements
  • Resolved last-minute cancellations, changes, and complaints, ensuring a high level of customer satisfaction

English & German Teacher

School of Hospitality and Tourism
09.2004 - 10.2010
  • Designed and instructed language courses for professionals in the tourism and hospitality sector
  • Served as a board member for proficiency and admission exams
  • Provided document translation and interpretation services for business meetings and events
  • Developed language training programs tailored to the needs of hotel and tourism staff
  • Worked with other professionals on curriculum integration and interdisciplinary projects

Hospitality Experience

Sol Meliá, Blau, Gran Hotel, Bella Costa
09.2005 - 07.2010
  • Handled guest reservations and inquiries via phone and email at hotel reception
  • Resolved guest complaints and special requests, providing high-quality customer service
  • Gained experience in multitasking and managing high-pressure situations within the hospitality industry

Education

Bachelor’s Degree - English Language with German as a Second Language (Philology)

University of Matanzas "Camilo Cienfuegos"
Matanzas, Cuba
01.2004

Dutch Language Improvement Course -

School of Hospitality and Tourism of Varadero
Matanzas, Cuba
01.2012

Basic Dutch Language Course -

School of Hospitality and Tourism of Varadero
Matanzas, Cuba
01.2011

Didactics of German as a Foreign Language (DaF) -

Goethe-Institut
Havana, Cuba
01.2006

Skills

  • Clear Communication Skills
  • Client Relationship Management
  • Client satisfaction
  • Problem-solving
  • Conflict resolution
  • Attention to detail
  • Effective Complaint Management
  • Effective Response to Special Requests

Languages

Spanish
English
German
Dutch

Training

  • Dutch Language Improvement Course, School of Hospitality and Tourism of Varadero, Matanzas, Cuba, 2012
  • Basic Dutch Language Course, School of Hospitality and Tourism of Varadero, Matanzas, Cuba, 2011
  • Didactics of German as a Foreign Language (DaF), Goethe-Institut, Havana, Cuba, 2006

Personal Information

  • Date of Birth: 06/10/79
  • Marital Status: Married

Timeline

Tour Guide

Gaviota Tours Varadero
01.2011 - 12.2023

Hospitality Experience

Sol Meliá, Blau, Gran Hotel, Bella Costa
09.2005 - 07.2010

English & German Teacher

School of Hospitality and Tourism
09.2004 - 10.2010

Dutch Language Improvement Course -

School of Hospitality and Tourism of Varadero

Basic Dutch Language Course -

School of Hospitality and Tourism of Varadero

Didactics of German as a Foreign Language (DaF) -

Goethe-Institut

Bachelor’s Degree - English Language with German as a Second Language (Philology)

University of Matanzas "Camilo Cienfuegos"
Pedro Alexander López Ferral