Pedro Alexander López Ferral
Canals
Summary
Customer service and tourism professional with extensive experience in client communication, booking coordination, and multilingual support. Skilled in handling reservations, liaising between clients and service providers, and ensuring seamless travel experiences. Highly adaptable, detail-oriented.. great intercultural awareness, specially in touristic context.
Overview
19
19
years of professional experience
Work History
Tour Guide
Gaviota Tours Varadero
01.2011 - 12.2023
- Served as a liaison between clients and hotels, transport providers, and tour operators to ensure smooth experiences
- Provided multilingual customer support (Spanish, English, German, Dutch), handling inquiries and resolving booking issues
- Assisted VIP clients and large groups (up to 45 people) in their travel arrangements
- Resolved last-minute cancellations, changes, and complaints, ensuring a high level of customer satisfaction
English & German Teacher
School of Hospitality and Tourism
09.2004 - 10.2010
- Designed and instructed language courses for professionals in the tourism and hospitality sector
- Served as a board member for proficiency and admission exams
- Provided document translation and interpretation services for business meetings and events
- Developed language training programs tailored to the needs of hotel and tourism staff
- Worked with other professionals on curriculum integration and interdisciplinary projects
Hospitality Experience
Sol Meliá, Blau, Gran Hotel, Bella Costa
09.2005 - 07.2010
- Handled guest reservations and inquiries via phone and email at hotel reception
- Resolved guest complaints and special requests, providing high-quality customer service
- Gained experience in multitasking and managing high-pressure situations within the hospitality industry
Education
Bachelor’s Degree - English Language with German as a Second Language (Philology)
University of Matanzas "Camilo Cienfuegos"
Matanzas, Cuba01.2004
Dutch Language Improvement Course -
School of Hospitality and Tourism of Varadero
Matanzas, Cuba01.2012
Basic Dutch Language Course -
School of Hospitality and Tourism of Varadero
Matanzas, Cuba01.2011
Didactics of German as a Foreign Language (DaF) -
Goethe-Institut
Havana, Cuba01.2006
Skills
- Clear Communication Skills
- Client Relationship Management
- Client satisfaction
- Problem-solving
- Conflict resolution
- Attention to detail
- Effective Complaint Management
- Effective Response to Special Requests
Languages
Spanish
English
German
Dutch
Training
- Dutch Language Improvement Course, School of Hospitality and Tourism of Varadero, Matanzas, Cuba, 2012
- Basic Dutch Language Course, School of Hospitality and Tourism of Varadero, Matanzas, Cuba, 2011
- Didactics of German as a Foreign Language (DaF), Goethe-Institut, Havana, Cuba, 2006
Personal Information
- Date of Birth: 06/10/79
- Marital Status: Married
Timeline
Tour Guide
Gaviota Tours Varadero
01.2011 - 12.2023
Hospitality Experience
Sol Meliá, Blau, Gran Hotel, Bella Costa
09.2005 - 07.2010
English & German Teacher
School of Hospitality and Tourism
09.2004 - 10.2010
Dutch Language Improvement Course -
School of Hospitality and Tourism of Varadero
Basic Dutch Language Course -
School of Hospitality and Tourism of Varadero
Didactics of German as a Foreign Language (DaF) -
Goethe-Institut
Bachelor’s Degree - English Language with German as a Second Language (Philology)
University of Matanzas "Camilo Cienfuegos"
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