Summary
Overview
Work History
Education
Skills
Languages
Certification
Instruments
Timeline
Generic

Pavlo Fil

Summary

Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, designing solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions. Contributed to significant improvements in system functionality and user satisfaction in previous roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Systems Analyst

PrivatBank
Dnipro
05.2024 - Current
  • Collaborated with stakeholders to define system requirements and project goals.
  • Analysed existing systems to identify areas for improvement and optimisation.
  • Designed and documented technical specifications for new software and system upgrades.
  • Requirements Elicitation & Analysis.
  • Change Management.
  • Agile/Scrum Participation.
  • Risk & Dependency Management.
  • Data base knowledge.

Fraud Prevention Specialist

PrivatBank
Dnipro
05.2023 - 06.2024
  • Collaborated with cross-functional teams to enhance fraud detection methodologies and improve operational efficiency.
  • Prepared detailed reports on fraud investigation findings and recommended preventative measures.
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Developed and implemented fraud detection strategies to minimize risk and protect company assets.

Supervisor of Tech Support

PrivatBank
Dnipro
11.2019 - 03.2022
  • Managed a team of 15 tech support agents to ensure high service standards.
  • Developed training materials that increased agent performance.
  • Conducted performance reviews to align team goals with company objectives.

Education

Bachelor of Science - IT Network

Oles Honchar National University
Ukraine, Dnipro
09-2015

Skills

  • Requirements elicitation
  • System analysis
  • Technical documentation
  • Agile methodologies
  • Change management
  • Risk management
  • Data analysis
  • Stakeholder communication
  • Task prioritization
  • Version control

Languages

Ukrainian
First Language
English
Elementary (A2)
A2

Certification

  • PrivatBank School of BA
  • Art of Business Analysis
  • SQL Fundamentional

Instruments

Confluence

JIRA

Miro

DrawIO

Postman

Aqua data studio

Google Workspace

Timeline

Systems Analyst

PrivatBank
05.2024 - Current

Fraud Prevention Specialist

PrivatBank
05.2023 - 06.2024

Supervisor of Tech Support

PrivatBank
11.2019 - 03.2022

Bachelor of Science - IT Network

Oles Honchar National University

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Pavlo Fil