Paula Pinho
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in lead generation and sales process, supporting directly sales teams from different regions. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
07.2021 - Current
- At Navis
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Work with Navis's Marketing team in supporting campaigns and webinar activities, understand customer needs and requirements, route qualified opportunities to the appropriate Account
- Executive for further development and closure, assist EMEA Sales Team in sales activities as needed, research accounts, identify key players and generate interest, maintain and expand, company database of prospects, create and maintain territory plans, keep the company's Salesforce system updated with contacts, team with channel partners to build pipeline, perform effective online demos to prospects
- Recruited new prospects at various company and industry events
- Collaborated and supported the sales team to build a consistent sales pipeline with focus on quarterly/annual objectives
- Conducted discovery with prospects to evaluate pain points
- Executed cold calls, social media and other digital strategies to acquire customers
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails
- Responded to and qualified inquiries to introduce products and services
- Called on key decision-makers using phone, email and social touches to bring on new business
- Documented outreach calls and follow-up contacts in the CRM system to establish record of interactions
- Adhered to company initiatives and achieved established goals
- Maintained communication with account executives to facilitate development of sales opportunities
- Planning with each Account Executive’ strategy, taking actions to develop a successful pipeline for different regions
- Researched potential prospects online to produce qualified call lists for sales colleagues
- Set appointments to present solutions to prospective customers
- Leveraged CRM to maintain activity, contact and account information of customers and prospects
- Daily basis using
Business Development Specialist
Zebra Technologies
10.2020 - 07.2021
- Support for marketing and sales teams in EMEA and LATAM, leadership qualification in internal consultations and external calls to generate and feed high-value opportunities for Zebra Technologies' complete product portfolio (logistics, retail, healthcare and manufacturing solutions)
- Researched potential business opportunities in new and existing markets
- Developed relationships with potential clients to gain momentum for account development opportunities
- Accomplished Business Development Representative offering expertise in marketing, sales and operations
- Consults with customers, builds strong relationships and increases hard sales numbers
- Problem Resolution
- Friendly, Positive Attitude
- Acted as the main point of contact in matters relating to client concerns and needs
- Maintained professional attitude and environment to set examples for internal and external organizations
- Worked with current clients to assess needs and develop improvement plans
- Conferred with advertising managers to develop and implement marketing plans.
Senior Advisor
TruckRefunds.com
04.2020 - 10.2020
- Lead generation of our legal service
- Accurately recruit new customers, activities, status and follow-ups in the internal lead management (CRM) system
- Cold calling qualified leads
- Initiate and maintain relationships with customers by offering advice on the refund process, keeping current customer plans up to date and recruit new customers continuously
- Creating leads and references from current customers
- Converting potential customers into active customers
- Customer-centric approach and willingness to provide an exceptional customer experience
- Developing new ways to increase my customer base outside traditional cold calling, creating a highly personalized approach, focusing on social networks
- Serve as an integration point for our teams of specialists, generating contracts and effective results for us and our customers.
BUSINESS DEVELOPER SPECIALIST
Amadeus
01.2020 - 03.2020
- Implementing and executing effective marketing strategy, updating business development database, communicating effectively with all levels of customers, meetings to identify and communicate customer issues, opportunities and action items to other internal members of the organization, conduct new and existing customer solicitations
- Utilized cold calling, networking and lead generation lists to locate new business opportunities
- Greeted and assisted customers to foster positive experiences
- Maintained meticulous client notes in Salesforce system.
BUSINESS DEVELOPER SPECIALIST
International Air, Transport Association
06.2019 - 01.2020
- IATA
- Implementing and executing effective marketing strategies by locating, updating business development databases, developing long-term strategies with customers to meet their needs on an ongoing basis and match those needs consistently with internal value propositions
- Documenting and tracking all opportunities in Salesforce
- Meeting and maintaining relations with key clients
- Utilized cold calling, networking and lead generation lists to locate new business opportunities
- Maintained meticulous client notes in Salesforce system
- Listening to customers needs to identify and recommend the best products and services for different profiles.
Account Manager
Onlinestrategen
10.2018 - 06.2019
- Develops new business and client generation through contact in social media, lead and Revenue Generation, research and prospect new business, conduct market research to identify leads and clients, develops and maintains sales pipeline reports, works collaboratively with Account
- Executives to drive revenue, assists Account Executives and Sales
- Managers in setting appointments
- Maintains client communication; ensures customer requirements are clearly communicated throughout the organization to ensure expectations are met when scheduling onsite appointments
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives, clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
SALES FORCE SPECIALIST
01.2018 - 12.2018
- At AnyTech365
- Anytech365 – Marbella and Torremolinos office (Spain) serve as the first level of Tech support and advise prospects of Internet security
- Device help and support issues by email/telephone and chat
- Provide information on services, pricing and options of purchases
- Proficiency in the use of the contact center systems and operations.
Education
Technology -
Radiology Universidade Estácio de Sá
Rio De Janeiro
01.2013
Skills
- Critical Thinking
- Organizational Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Problem Resolution
- Digitalization
- Customer Relationship
- Sales Management
- Microsoft Office
- Microsoft PowerPoint
- Negotiation
- Sales Navigator
- Sales Force
- SalesLoft
- Reliable & Trustworthy
- Active Listening
- Planning & Organizing
Languages
Languages
Portuguese, Spanish, English
First Language
English
Proficient
C2
Spanish
Proficient
C2
Portuguese
Proficient
C2
English, Spanish and Portuguese
- Working with different countries in EMEA and LATAM
- Brazilian, living 7 years in Spain
- Last 6 years working in multinational companies
Timeline
Sales Development Representative
07.2021 - Current
Business Development Specialist
Zebra Technologies
10.2020 - 07.2021
Senior Advisor
TruckRefunds.com
04.2020 - 10.2020
BUSINESS DEVELOPER SPECIALIST
Amadeus
01.2020 - 03.2020
BUSINESS DEVELOPER SPECIALIST
International Air, Transport Association
06.2019 - 01.2020
Account Manager
Onlinestrategen
10.2018 - 06.2019
SALES FORCE SPECIALIST
01.2018 - 12.2018
Technology -
Radiology Universidade Estácio de Sá
Rio De Janeiro
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