Hi, I’m
Patricia Vallés Vercher
Bergen
Summary
I'm a friendly team player with organizational skills, successful at managing multiple priorities with a positive attitude. My long experience in restaurants and coffee shops makes me fit in any job function, such as a normal worker or a manager.
Overview
7
years of professional experience
Work History
Fornelino
Barista
01.2022 - 04.2023
Job overview
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Ioan
Barista Shift Manager
05.2021 - 01.2022
Job overview
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Panea
Barista
09.2019 - 09.2020
Job overview
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
El llorer
Head Waitress
11.2018 - 09.2019
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Brigadiers
Head Waitress
05.2018 - 10.2018
Job overview
- Trained new staff members, and coordinated the team for every shift.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Gymkhana
Waitress
06.2017 - 05.2018
Job overview
- Learned about all the necessary procedures at a Michelin star restaurant.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Café del temps
Waitress
09.2016 - 05.2017
Job overview
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Served alcoholic and non-alcoholic beverages in bar environment.
Education
Universitat De ValènciaValencia
Master in Psychology from Clinical Psychology
01.2023
Universitat De ValènciaValencia
Specialist in Psychology from Clinical Psychology
06.2020
Skills
- New Hire Training
- Conflict Mediation
- Adaptive and Creative
- Cash Register Operation
- Excellent Memory
- Table Setting Knowledge
- Coffee Machinery
- POS System Operations
- Exceptional Customer Service
- Hospitality Service Expertise
Languages
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Barista
Fornelino
01.2022 - 04.2023
Barista Shift Manager
Ioan
05.2021 - 01.2022
Barista
Panea
09.2019 - 09.2020
Head Waitress
El llorer
11.2018 - 09.2019
Head Waitress
Brigadiers
05.2018 - 10.2018
Waitress
Gymkhana
06.2017 - 05.2018
Waitress
Café del temps
09.2016 - 05.2017
Universitat De València
Master in Psychology from Clinical Psychology
Universitat De València
Specialist in Psychology from Clinical Psychology
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