Patricia PAIO CLARKE
Lardero,LO
Summary
Dedicated customer service professional with more than ten years of experience. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with a positive demeanor and proven skills in establishing rapport with clients
Overview
13
13
years of professional experience
Work History
INSIDE SALES NORTH AMERICA/ CANADA
GARNICA PLYWOOD
01.2020 - Current
- Established annual sales targets that aligned with overall company goals and ensured their achievement.
- Achieved sales growth by developing and executing strategic plans for the North America region.
- Fostered collaboration between cross-functional teams to ensure seamless delivery of products and services.
- Worked closely with product teams to understand customer needs and requirements.
CUSTOMER SERVICE MANAGER – EXPORT DEPARTMENT
PIHER SENSORS & CONTROLS, S.A.
03.2019 - 01.2020
- Developed training programs for boosting team performance and service quality.
- Managed customer service initiatives to elevate brand reputation.
- Identified areas of improvement to drive service excellence.
- Implemented new technologies for optimizing service operations.
- Led team to improve response times and resolve customer issues efficiently.
- Analyzed customer feedback to refine service processes and address concerns.
- Reduced complaint resolution time with efficient problem-solving techniques.
CUSTOMER SERVICE MANAGER
GPI (GRAND PROTECTION INT.)
02.2018 - 02.2019
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Collaborated with IT department to streamline customer data management.
- Developed customer service manual to standardize procedures across all departments.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
CUSTOMER SERVICE - EXPORT DEPARTMENT
RIVERCAP, S.A
11.2011 - 12.2015
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Described product and service details to customers to provide information on benefits and advantages.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates.
Education
SUPERIOR DEGREE IN TOURISM - Tourism
Universidad Católica San Antonio De Murcia (UCAM)
MURCIA06-2016
UNIVERSITY MASTER'S DEGREE IN TEACHING - Teaching
Universidad Europea De Madrid (UEM)
Madrid, Spain06-2016
MASTER'S DEGREE IN OENOLOGY & BUSINESS MANAGEMENT - OENOLOGY
Universidad De La Rioja
LA RIOJA01.2010
DEGREE IN TOURISM - TOURISM
Universidad De La Rioja
LA RIOJA01.2008
Skills
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Decision-making
- Problem resolution
- Salesforce proficiency
- Client relationship management
- KPI analysis
- Multitasking Abilities
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Training
2023/24 - Salesforce Booster
2021 - Think TIC
Export Internship (20 hours).
2015 - Marketing Club of La Rioja
Higher Programme in International Management (80 hours).
2013 - Alava Chamber of Commerce.
Integral programme of commercial improvement and customer orientation (20 hours).
2013 - Fundación Universidad de La Rioja Oenology course (24 hours).
2010/2011 - Asca Rioja
Business viability plan (Online - 160 hours).
2010 - Marketing Club of La Rioja Advanced management of logistics operations (24 hours).
2010 - Active English Active English for winemakers. (24 hours).
2009 - Federation of Entrepreneurs of La Rioja (FER) Sales and commercial techniques (30 hours).
Other Information
- Type B driving licence and own vehicle.
- Availability to travel.
Timeline
INSIDE SALES NORTH AMERICA/ CANADA
GARNICA PLYWOOD
01.2020 - Current
CUSTOMER SERVICE MANAGER – EXPORT DEPARTMENT
PIHER SENSORS & CONTROLS, S.A.
03.2019 - 01.2020
CUSTOMER SERVICE MANAGER
GPI (GRAND PROTECTION INT.)
02.2018 - 02.2019
CUSTOMER SERVICE - EXPORT DEPARTMENT
RIVERCAP, S.A
11.2011 - 12.2015
SUPERIOR DEGREE IN TOURISM - Tourism
Universidad Católica San Antonio De Murcia (UCAM)
UNIVERSITY MASTER'S DEGREE IN TEACHING - Teaching
Universidad Europea De Madrid (UEM)
MASTER'S DEGREE IN OENOLOGY & BUSINESS MANAGEMENT - OENOLOGY
Universidad De La Rioja
DEGREE IN TOURISM - TOURISM
Universidad De La Rioja
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