Overview
Work History
Education
Skills
Languages
Timeline
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Patricia de Luis

Patricia de Luis

Overview

23
23
years of professional experience

Work History

Salesforce Administrator

MED
09.2019 - Current
  • Solve business problems by customizing the Salesforce platform, building solutions, and managing the ticketing system
  • Conduct training for trainees in the agent, supervisor, and dispatcher roles prior to the implementation of LEAP (Salesforce Integration and Global Operating Model) in MED
  • Develop work instructions for the new Field Service application to be used by technicians post-Salesforce implementation
  • This includes adding and requesting improvements to minimize errors in reporting tools, materials, hours, etc
  • Train end users in Spain to implement a Proof of Concept, ensuring adherence to the Planning and Scheduling process as per L5 instructions
  • Implement a macro to detect Time Registration Errors, contributing to MED SBU's top performance results post-Global Alignment
  • Create video training materials to support the transition to LEAP
  • Develop Downstream training content in line with LEAP swim lanes
  • Support the development of Training Tube and update instructions to the local language

ERP Trainer

VESTAS EÓLICA SAU
Cadrete
01.2002 - 12.2008
  • Trained service technicians on the Isys program to report all activities performed in the turbines, including time spent and materials movements needed
  • Checked the CONCORDE system to include and update data from end users
  • Managed room reservations
  • Addressed guest issues promptly and effectively
  • Managed the invoicing process
  • Performed tasks related to hotel sub-management
  • Coordinated meetings and ensured their execution
  • Oversaw material deliveries with attention to detail
  • Handled currency exchange operations
  • Delivered customer support
  • Organized seminars for international companies
  • Implemented effective marketing strategies to drive business success

SAP Implementation Specialist

VESTAS EÓLICA SAU
01.2002 - Current
  • Implemented SAP in several LATAM countries, involving analysis and improvement of business processes to enhance the overall performance of the service organization
  • This included communicating changes, providing training, creating new training materials, translations, and reports to support end users
  • Conducted MAM (Mobile Application Management) - MTS (My Time Sheet) training for all technicians during the SAP implementation
  • Resolved and updated SOLMAN tickets, providing support for all SAP incidents and requests
  • Managed and approved CIRs (Case Improvement Reports)
  • Returned main defect components to DK and updated turbine structures to maintain traceability

Education

Executive MBA -

Master in Business Administration
04-2024

TEAT -

Tourism Management
06-1989

Skills

  • Adaptability
  • Attention to Detail
  • Multitasking
  • Self-Motivation
  • Time Management
  • Positivity
  • Communication Skills
  • Teamwork
  • Problem Solving
  • Enthusiasm
  • Soft Skills
  • IOS and Microsoft environment
  • Excel
  • Word
  • Power Point
  • Pages

Languages

English: Advanced C2, French: Upper Intermediate (B2), German: Intermediate (B2.1), Italian: Intermediate (B2.1)

Timeline

Salesforce Administrator

MED
09.2019 - Current

ERP Trainer

VESTAS EÓLICA SAU
01.2002 - 12.2008

SAP Implementation Specialist

VESTAS EÓLICA SAU
01.2002 - Current

Executive MBA -

Master in Business Administration

TEAT -

Tourism Management

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Patricia de Luis