Patricia Campos Oyaneder
Barcelona,B
Summary
Gobernanta con amplia experiencia en la supervisión de las operaciones de limpieza. Equipos gestionados para garantizar altos estándares de limpieza y satisfacción de los huéspedes en diversos entornos. Liderazgo demostrado y habilidades efectivas de resolución de problemas para mejorar la eficiencia operativa y el rendimiento del equipo.
Overview
3
3
years of professional experience
Work History
Gobernanta
Citius Outsourcing Enterprise
10.2024 - 02.2025
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
Subgobernanta Resort Insotel Group Menorca
Insotel Group
04.2024 - 09.2024
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Optimized scheduling processes for efficient staff deployment during busy times, avoiding overstaffing or understaffing issues.
- Ensured proper storage techniques were followed for cleaning chemicals, maintaining a safe work environment for all employees.
Head Assistant Manager Housekipping
Ennismore
10.2023 - 04.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Subgobernanta Mondrian & Hyde Ibiza
Ennismore
05.2023 - 09.2023
Gobernanta De Hotel
Hotansa
11.2021 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Gobernanta - Hospitality Administration And Management
Escuela De Turismo
Barcelona, SpainTécnico Superior En Administración Hotelera - Hospitality Administration And Management
Universidad Diego Portales
Viña Del Mar, ChileSkills
- Guest service
- Health and safety
- Sanitation protocols
- Staff management
- Scheduling
- Laundry operations
- Customer service
- Training and mentoring
Timeline
Gobernanta
Citius Outsourcing Enterprise
10.2024 - 02.2025
Subgobernanta Resort Insotel Group Menorca
Insotel Group
04.2024 - 09.2024
Head Assistant Manager Housekipping
Ennismore
10.2023 - 04.2024
Subgobernanta Mondrian & Hyde Ibiza
Ennismore
05.2023 - 09.2023
Gobernanta De Hotel
Hotansa
11.2021 - 04.2023
Gobernanta - Hospitality Administration And Management
Escuela De Turismo
Técnico Superior En Administración Hotelera - Hospitality Administration And Management
Universidad Diego Portales
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