Paschal Isaiah

• Conducted regular reviews of operations and identified areas for improvement.
• Gathered, organized and input information into digital database.
• Developed effective improvement plans in alignment with goals and specifications.

• Encouraged students with supportive language and patient teaching approaches.
• Created culture focused on teaching whole student and developing individual potential.
• Participated in course and program assessment and made improvements in teaching.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Developed and implemented procedures to detect and prevent fraud.
• Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
• Worked with third-party vendors to access and analyze data and systems.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Reviewed transactions and receipts to identify any suspicious activity.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

• Managed filing system, entered data and completed other clerical tasks.

• Provided professional services and support in a dynamic work environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

By providing professional service and support via phone, email, and online chat handled high-volume calls Enter customer data and updated records in the CRM SALESFORCE,ZENDESK,HUBSPOT etc, system resolved customer issues and escalated as needed for excellent communication skills and daily sales goals through up selling techniques and product knowledge.