Paolo Seghetti
BARCELONA,Carrer del colgost 29
Summary
I am a very serious person and extremely precise in the work am doing. Strongly reliable and tireless worker. Great experience in front office and customer care, due to 15 years of civil aviation, always in the same airline, all documented with payroll and contract dating back to 2007. Extraordinary problem solving and teamwork skills built and refined as well as thousands of hours flight in close contact with passengers and cultures from all over the world as well as with colleagues of different ethnicities, ages and backgrounds where in many situations we had had to solve extremely quickly even serious problems of various kinds, from simple delays due to bad weather to those more serious due to heart attacks on board up to severe turbulence in the middle of the ocean.
Furthermore, I must add that the last 6 years of work in Neos air, the name of the airline, I had an indefinite vertical contract which left 6 months a year free to do other types of work, ranging from the delivery boy, technician computer, customer service, technical assistance, hostelry up to the tour guide.
All these works can be documented.
My profile may look like that of a person who is used to earning a lot of money, but still I am always available to earn less in order to learn new jobs and gain new experience.
Great flexibility and excellent communication and resilience skills. Extraordinary ability to manage stress in abnormal and normal situations.
I could probably be an added value to your company.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Cabin Crew
Neos S.P.A
Varese
11.2007 - 11.2021
- Main activities and responsibilities Safety procedures, commercial services onboard, customer care and problem solving
- Answered passenger questions and provided solutions to issues arising during flights
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Ensured safety and comfort of customers onboard aircraft
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
Receptionist
Best Western Hotel
Lugagnano
02.2018 - 10.2021
- Provided callers with address, directions, company website and related information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Kept accounts in balance and ran daily reports to verify totals.
Computer Technician Specialist
hp italy
saronno
04.2006 - 10.2007
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools.
Technical Support Specialist
infostrada
Inveruno
03.2005 - 04.2006
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Chemical Worker
trelleborg
tivoli
02.2003 - 02.2005
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Pizza Chef
Il Vicoletto
Tivoli
04.1999 - 04.2003
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Created specialty pizzas to diversify menu and promote restaurant.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked pizza, calzones, stromboli and pasta.
- Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements.
- Completed training to learn additional techniques for making new and seasonal items.
- Monitored and maintained clean working areas and cooking surfaces.
- Coached new workers on store policies, pizza making and dough preparation.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Shared information with customers about menu items, preparation methods and ingredients.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
Education
High School Diploma -
Liceo Scentifico Spallanzani
Tivoli Italy 05.1995 - 05.2001
Skills
Verbal skills Excellentundefined
Additional Information
- DRIVER’S LICENSE , European Driving License for cars (B)
chess
I really enjoy logical sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Timeline
Receptionist
Best Western Hotel
02.2018 - 10.2021
Senior Cabin Crew
Neos S.P.A
11.2007 - 11.2021
Computer Technician Specialist
hp italy
04.2006 - 10.2007
Technical Support Specialist
infostrada
03.2005 - 04.2006
Chemical Worker
trelleborg
02.2003 - 02.2005
Pizza Chef
Il Vicoletto
04.1999 - 04.2003
High School Diploma -
Liceo Scentifico Spallanzani
05.1995 - 05.2001
Similar Profiles
Deborah TogniDeborah Togni
Car Dealership Receptionist at GRUPPO AUTOTORINO S.p.aCar Dealership Receptionist at GRUPPO AUTOTORINO S.p.a
Yen TranYen Tran
Technical Service, Senior Manager at Aytu Biopharma (formerly Neos Therapeutics Inc.)Technical Service, Senior Manager at Aytu Biopharma (formerly Neos Therapeutics Inc.)
Jordan OngJordan Ong
IT Engineer at NeOS Company, LimitedIT Engineer at NeOS Company, Limited