Pamela Andrea Cuevas Carretero
El Prat De Llobregat
Summary
Resourceful Airport Passenger Service Agent known for maintaining high productivity and efficiently completing tasks. Skilled in customer service, problem-solving, and communication, ensuring smooth passenger experiences from check-in to boarding. Excel in stress management, adaptability, and teamwork, ready to leverage these soft skills to enhance airport operations and passenger satisfaction. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization.
Overview
7
7
years of professional experience
Work History
Airport Passenger Service Agent
Volotea
El Prat De Llobregat
07.2024 - Current
- Operated computerized system to handle ticketing and check-ins.
- Provided clients with assistance in preparing required travel documents and forms.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Greeted passengers and provided boarding instructions.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Answered inquiries from customers regarding travel information.
Shop Assistant
World Duty Free Group
El Prat De Llobregat
09.2023 - 02.2024
- Operated the cash register to process customer purchases accurately and efficiently.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with returns and exchanges according to store policy.
- Participated in team meetings to discuss sales targets, new products, and customer service strategies.
Airport Passenger Service Agent
Iberia Airlines
El Prat De Llobregat
04.2018 - 06.2023
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Greeted passengers and provided boarding instructions.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
Education
Advanced Specific Vocational Training - Tourism
Ins Illa Dels Banyols
El Prat De LlobregatSkills
- Effective problem solving
- Travel documentation verification
- Passenger assistance
- Adaptable under pressure
- Excellent interpersonal skills
- Superior customer service
Languages
Spanish
First Language
Catalan
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Korean
Elementary (A2)
A2
Timeline
Airport Passenger Service Agent
Volotea
07.2024 - Current
Shop Assistant
World Duty Free Group
09.2023 - 02.2024
Airport Passenger Service Agent
Iberia Airlines
04.2018 - 06.2023
Advanced Specific Vocational Training - Tourism
Ins Illa Dels Banyols
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