Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo Jose Gysbertha

Barcelona

Summary

Energetic and ambitious, possessing a determination to succeed at the highest level; rapidly learning new skills to ensure a rapid uptake of knowledge solid research skills, Problem solving attitude and can work efficiently under pressure.

Knowledge in Office 365 and a basic knowledge in Azure.

Worked in teams from 3 to 10 people.

Supported to an amount of around 4000 terminals and above 300 users for different client like Chemours/Regus/ Birchman Group /Colt telecom /Shell/ Getronics / ING Bank/ Stork / KLM / Dedicated IT Consultant offering 12 years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.

Overview

21
21
years of professional experience

Work History

Information Technology II

Chemours Netherlands
10.2020 - 06.2023
  • Provide high level dedicated priority IT Support in identification, troubleshooting and resolution of incidents and service request raise by Supported business unit
  • Ensures high level optima in infrastructure and systems site Supported
  • This would include interaction with other teams such as Global Service Desk and Service delivery teams
  • This position requires high degree of customer interaction and teamwork
  • Key Accountabilities: Provide 2nd level Support via phone, email and onsite Support as required
  • Handle first call resolution while building strong customer relationships
  • Take ownership of all incidents and service requests raised by Supported business units managing incidents and service request throughout their lifecycle
  • Keep track of severity/priority 1 issues for appropriate escalation and follow up
  • ServiceDesk support on HR related questions
  • Redirecting HR tickets within ticket system Act as local escalation point to customers and internal Support teams for all incidents and requests onsite
  • Follow standard End User IT Support operating procedures, global policies and process workflows for all areas of support
  • Provide effective, professional response and solution(s) to reported problems, including proficient diagnosis and repair of complex faults
  • Support planned operational and projects changes for local site
  • Application Management/ 2nd level Support Starters, Leavers & Movers + IMACD Services
  • Managed Deployment / Refresh
  • Managed deployment Services/Projects
  • Hands & Eyes Support
  • Data Restore
  • Data Erase
  • Data Migration
  • Time and Material Services
  • Supplies management printers etc
  • Scheduled physical inventory
  • Ad-hoc local activities for projects
  • Meeting room device management location in Spain, where Tech smart hand support resources are present
  • Autopilot, SCCM, Azure AD, In tune, SharePoint

IT Svc Delivery Engr S2-Onsite

IWG PLC
04.2019 - 03.2020
  • Provide high level dedicated priority IT Support in identification, troubleshooting and resolution of incidents and service request raise by Supported business unit
  • Ensures high level optima in infrastructure and systems of the site Supported
  • This would include interaction with other teams such as the Global Service Desk and Service delivery teams
  • This position requires a high degree of customer interaction and teamwork
  • Key Accountabilities: Provide 2nd level Support via phone, email and onsite Support as required
  • Handle first call resolution while building strong customer relationships
  • Take ownership of all incidents and service requests raised by Supported business units managing incidents and service request throughout their lifecycle
  • Keep track of severity/priority 1 issues for appropriate escalation and follow up
  • ServiceDesk support on HR related questions
  • Redirecting HR tickets within ticket system Act as a local escalation point to customers and internal Support teams for all incidents and requests onsite
  • Follow standard End User IT Support operating procedures, global policies and process workflows for all areas of support
  • Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex faults
  • Support planned operational and projects changes for the local site
  • Application Management/ 2nd level Support Starters, Leavers & Movers + IMACD Services
  • Managed Deployment / Refresh
  • Managed deployment Services/Projects
  • Hands & Eyes Support
  • Data Restore
  • Data Erase
  • Data Migrationt
  • Autopilot, SCCM, Azure AD, Intune, SharePoint
  • Birchman group, ING, ProRail, PCM
  • Works with customers to identify problems and develops and implements an appropriate technical solution
  • Shell Data Center Makeover, monitor and manage servers
  • Application Management

JUNIOR SAP BASIS Consultant

The Birchman Group
07.2018 - 03.2019
  • Resolution of incidents and change requests
  • Support project teams during development cycle and provide technical support during deployments and software releases
  • Provide implementation and technical support for 3rd
  • Party applications which are extension of SAP applications landscape
  • Provide administration support and system monitoring for operating system, database, and, systems as well
  • Troubleshoot / resolve problems leveraging different ticket management tools
  • Manage and execute SAP User provisioning.
  • Performed root cause analysis on technical issues and developed effective resolutions.
  • Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Solved functional and technical obstacles and worked closely with project team from different streams.
  • Recommended hardware sizing, installation and configuration plans.
  • Designed performance testing protocols for several SAP products.
  • Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
  • Operated within several environments such as, Linux Affinity and others.

JUNIOR SAP BASIS Consultant

Touche Global Markets SL
07.2017 - 06.2018
  • Activities and Responsibilities at Touche Global markets SL:
  • Performed root cause analysis on technical issues and developed effective resolutions.
  • Tuned performance of SAP products to meet prescribed needs of department.
  • Participated in designing, scaling and implementing databases created to customer specifications.
  • Managed system performance and user profiles.
  • Resolution of incidents and change requests.
  • Implemented NetWeaver and J2EE platform.
  • Support the project teams during the development cycle and provide technical support during deployments and software releases.
  • Provide implementation and technical support for 3rd Party applications which are an extension of the SAP applications landscape
  • Provide administration support and system monitoring for the operating system, database, and SAP systems as well
  • Troubleshoot / resolve problems leveraging different ticket management tools.
  • Manage and execute SAP User provisioning.
  • Experienced in Virtualized Environments, Vmware,Xen, Amazon AWS, Google Cloud
  • Excellent communication & presentation skills.
  • Proven influencer with strong written and verbal communication skills
  • Strong general IT background both software and hardware (Desktop, OS, Hosting, Servers, Routers, Firewall, VPN,etc.)
  • Experience UNIX/Linux
  • Experience with Windows Servers, Linux(SUSE 12, RedHat),
  • Excellent hands on SAP Basis/Netweaver 7.0-7.5 technical skills.
  • ITIL foundation
  • Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
  • Designed performance testing protocols for several SAP products.

Senior IT Support Engineer

Allied Worldwide
09.2012 - 06.2017
  • SAP first line Support, support User with User related issue
  • Provide 2nd Line desktop Support to VIP users in a MS
  • Win7 and WIN 10 environment Resolve any problems/queries relating to the PC’s, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems
  • Manage Microsoft Active Directory
  • Work with service desk tool to ensure requests are logged, updated and closed to agreed SLA’s
  • Provide 2nd line Support to server and network equipment as required
  • Ability to perform technical analysis, technical
  • Support, and troubleshoot problems/issues
  • Knowledge of IT operations best practices, including ITIL and Project Management
  • Strong problem-solving skills.

Senior Field Service Representative

Getronics
01.2002 - 01.2011
  • Employed by various clients, among others

Education

AZ-104: Microsoft Azure Administrator
Nascor 2022 | Barcelona

SAP Administrator
E-Learning Jan 2018- June 2019

MCDTS
E-learning
01.2007

Bachelor of Applied Science in Information Technology -

ROCAmsterdam
ManagementInformation Systems Officer Level 4
2002

High School Diploma -

MAVO- HBO
OSB Amsterdam
06.1999

Skills

  • Microsoft Azure AZ-104 Administrator
  • Windows servers 2002 -2022 / Linux
  • Windows 10 11
  • Active Directory / SCCM /Intune
  • Disaster Recovery Operations
  • Hardware Integration
  • System Installation Management
  • Team Support
  • Technical Installations
  • Software Deployment
  • Customer Satisfaction
  • User Experience
  • Management Information Systems
  • Documentation Support
  • Installing New Hardware
  • Training Junior Team Members
  • Active Directory; structure
  • Delegation, Group Policies
  • Installation & Configuration
  • Client Laptops Installation &
  • Configuration Network
  • Microsoft Exchange / Office 365
  • Bitlocker / McAfee Endpoint
  • Computer Networking
  • Printers
  • Planon
  • Jira, Remedy, S3
  • Servicenow
  • Onedesk, confluence
  • Technical Support
  • Scripting / PowerShell

Languages

Spanish
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Beginner (A1)

Timeline

Information Technology II

Chemours Netherlands
10.2020 - 06.2023

IT Svc Delivery Engr S2-Onsite

IWG PLC
04.2019 - 03.2020

JUNIOR SAP BASIS Consultant

The Birchman Group
07.2018 - 03.2019

JUNIOR SAP BASIS Consultant

Touche Global Markets SL
07.2017 - 06.2018

Senior IT Support Engineer

Allied Worldwide
09.2012 - 06.2017

Senior Field Service Representative

Getronics
01.2002 - 01.2011

AZ-104: Microsoft Azure Administrator

SAP Administrator

MCDTS

Bachelor of Applied Science in Information Technology -

ROCAmsterdam

High School Diploma -

MAVO- HBO
Pablo Jose Gysbertha