Pablo Hernandez
Toledo
Summary
Talented Telephone Intervieweris successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette.
Overview
26
26
years of professional experience
Work History
Customer Service Telephone Interviewer
O.R.C
02.2017 - 03.2022
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Provided quality customer service to earn satisfaction ratings
- Obtained updated contact information from all subjects and verified data for accuracy.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Completed surveys by rechecking contact information before ending each call.
- Coded data from participant interviews.
- Conducted interviews with participants to assess eligibility.
Telephone Customer Service Representative
Market Probe , IFF
01.2012 - 04.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
Restaurant Waiter
Wagamama
09.2002 - 05.2012
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Restaurant Waiter
Corts Wine bar
10.1995 - 02.2002
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Instituto Politecnico Toledo
Toledo09.1991
Skills
- New Product Information
- Web-Based Scheduling
- Home Health Care
- Emergency Calls
- Exit Interviews
- Product Selection
- Screening Processes
- Customer Care
Yoga, meditation, spirituality, reading , cooking , walks
I practice yoga since 20 years , and meditation , I like to keep the mind quite and positive.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Timeline
Customer Service Telephone Interviewer
O.R.C
02.2017 - 03.2022
Telephone Customer Service Representative
Market Probe , IFF
01.2012 - 04.2016
Restaurant Waiter
Wagamama
09.2002 - 05.2012
Restaurant Waiter
Corts Wine bar
10.1995 - 02.2002
High School Diploma -
Instituto Politecnico Toledo
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