Pablo García Blanco
Senior Director, Enterprise Salesforce & Global CRM Architecture
Madrid
Summary
Dynamic Salesforce Delivery Lead with proven expertise at Capgemini Spain, adept at bridging business and IT to drive successful CRM implementations. Skilled in solution design and stakeholder management, I enhance system performance through strategic project execution and agile methodologies, ensuring alignment with business objectives and regulatory standards.
Overview
9
9
years of professional experience
Work History
CRM MANAGER, BUSINESS SYSTEMS, POST-SALES
ONETRUST TECHNOLOGY SPAIN S.L.U.
09.2025 - Current
- Managed customer relationship management tools to enhance user experience.
- Developed targeted email marketing campaigns to engage clients effectively.
- Analyzed customer feedback to identify trends and improve service delivery.
- Led post-sales workstream at OneTrust, coordinating cross-functional teams to enhance customer satisfaction and ensure seamless service delivery.
SALESFORCE DELIVERY LEAD / TECHNICAL LEAD
CAPGEMINI SPAIN S.L.
07.2023 - 08.2025
- Led Salesforce CRM team in delivering cross-system international implementation for major pharmaceutical client.
- Overseeing end-to-end project execution, from requirements gathering and solution design to deployment, ensuring alignment with business objectives and regulatory standards.
- Acting as the primary liaison between business stakeholders and technical teams, managing expectations, risks, and delivery timelines.
- Defined and maintained scalable CRM solution architecture integrated with multiple enterprise systems to enhance functionality.
- Fostering a culture of agile delivery, continuous improvement, and cross-team collaboration.
- Supported strategic decision-making through comprehensive reporting, roadmap planning, and effective stakeholder engagement.
SALESFORCE CRM TECHNICAL LEAD
CAPGEMINI SPAIN S.L.
01.2022 - 07.2023
- Drove multiple Salesforce CRM initiatives for major pharmaceutical client, including CRM migration to Lightning and foundational phase of large-scale integrated implementation.
- Led solution design and requirement definition in collaboration with business stakeholders and technical teams.
- Coordinated development activities to align with agile delivery timelines and maintain quality standards.
- Facilitated continuous code refactoring and platform optimization to enhance system performance and ensure scalability and maintainability.
SALESFORCE CONSULTANT
VISEO CONSULTING IBERIA S.L.
01.2021 - 12.2021
- Delivered Salesforce CRM solutions for Automotive and Telecommunications sectors, facilitating agile delivery cycles and enhancing sprint planning, testing, and deployment.
- Collaborated with business stakeholders to gather requirements, translating them into scalable technical solutions that meet business needs.
- Designed and implemented custom applications and workflows in Sales Cloud and Service Cloud.
- Facilitated user adoption through comprehensive documentation and functional guidance, ensuring effective system utilization.
DELIVERY ANALYST / SALESFORCE DEVELOPER
DELOITTE SPAIN S.L.
09.2019 - 12.2020
- Led REST and SOAP API integrations with external systems, ensuring seamless data flow and platform interoperability.
- Delivered functionalities and custom Salesforce applications for international projects in Energy and Finance sectors, enhancing project adaptability and client satisfaction.
- Managed release cycles and org optimization, providing functional support in agile delivery environments to streamline project timelines.
- Collaborated with cross-functional teams to align technical solutions with business needs, ensuring effective implementation and stakeholder engagement.
JUNIOR SALESFORCE CRM DEVELOPER
DELOITTE SPAIN S.L.
02.2019 - 09.2019
- Contributed to agile sprints by developing, testing, and deploying CRM enhancements.
- Supported back-end development and classic-to-Lightning migration across multiple Salesforce orgs, enhancing user interface experience.
- Gained hands-on experience in release management, org configuration, and user support, improving overall system functionality.
LABORATORY INTERN
UNIVERSITY OF SALAMANCA
09.2017 - 01.2019
- Completed thesis characterizing active volume and electronic signals in gamma radiation detectors, contributing to enhanced detector design.
- Supported laboratory operations by applying precision and data analysis, ensuring compliance with scientific methodology in regulated research environment.
- Conducted research and technical analysis to advance understanding of nuclear physics principles.
Education
Postgraduate Master's Degree - Nuclear Physics
University of Salamanca
01.2019
Bachelor's Degree - Physics
University of Salamanca
01.2017
Professional Degree - Music
Conservatory of Music
León01.2012
Skills
- Team Leadership
- Bridging business and IT
- Stakeholder management
- Time management & prioritization
- Business communication
- Solution design
- Process optimization
- Complex problem-solving
- Project planning & execution
- Business analysis
- Apex development
- REST API integrations
- SOAP API integrations
- SQL
- C development
- Client relationship management
- Salesforce CRM
- Business systems
Personal Information
- Date of Birth: 07/09/94
- Nationality: Spanish
- Driving License: B, Spain
Languages
- English, C1 (Certified)
- Portuguese , Proficient
- French
- Spanish, Native
- French, Intermediate
Skills Highlights
Team Leadership, Bridging business and IT, Stakeholder management, Time management & prioritization, Business communication, Solution design, Process optimization, Complex problem-solving, Project planning & execution, Business analysis, Apex development, REST API integrations, SOAP API integrations, SQL, C++ development
Timeline
CRM MANAGER, BUSINESS SYSTEMS, POST-SALES
ONETRUST TECHNOLOGY SPAIN S.L.U.
09.2025 - Current
SALESFORCE DELIVERY LEAD / TECHNICAL LEAD
CAPGEMINI SPAIN S.L.
07.2023 - 08.2025
SALESFORCE CRM TECHNICAL LEAD
CAPGEMINI SPAIN S.L.
01.2022 - 07.2023
SALESFORCE CONSULTANT
VISEO CONSULTING IBERIA S.L.
01.2021 - 12.2021
DELIVERY ANALYST / SALESFORCE DEVELOPER
DELOITTE SPAIN S.L.
09.2019 - 12.2020
JUNIOR SALESFORCE CRM DEVELOPER
DELOITTE SPAIN S.L.
02.2019 - 09.2019
LABORATORY INTERN
UNIVERSITY OF SALAMANCA
09.2017 - 01.2019
Postgraduate Master's Degree - Nuclear Physics
University of Salamanca
Bachelor's Degree - Physics
University of Salamanca
Professional Degree - Music
Conservatory of Music