PATRICIA GARCIA
OWNER ENGLISH PRIVATE ACADEMY
CUBAS,CANTABRIA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
3
3
Languages
Work History
ACADEMIC ENGLISH OWNER
PAT'S ENGLISH CORNER
01.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Logistics Executive
FERMACELL SPAIN S.L.U.
01.2012 - 11.2015
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased efficiency by developing cost-effective rates and reducing order processing costs.
- Used SAP to coordinate and monitor outgoing and inbound deliveries.
- Collaborated with sales and marketing teams to align logistical support with promotional campaigns, ensuring product availability during peak demand periods.
Key Account Manager
Graphic Packaging International
01.2010 - 04.2012
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed and delivered presentations to key customers to position products and services.
Operations Manager
LODISCAN S.A.
01.2004 - 12.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Operations Manager
XPO Logistics
01.2000 - 03.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Senior Tour Operator
TOUR & LIVE HOLIDAYS
02.1997 - 12.1999
- Enhanced customer satisfaction by tailoring tour packages to individual preferences and interests.
- Monitored competitor offerings closely, adjusting pricing strategies as needed to remain competitive in the market.
- Organized special events for guests during tours, enhancing their overall experience and promoting repeat business.
- Initiated cross-functional collaboration between departments such as sales and marketing, resulting in more cohesive promotional campaigns and increased bookings.
- Collaborated with international agents to expand the company''s reach in global markets.
Receptionist Supervisor
STAGE HOTEL NOTTINGHAM
01.1996 - 01.1997
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
Education
Bachelor of Tourism Studies - International Economics
TOURISM UNIVERSITY OF CANTABRIA
Santander, Spain06.1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Teamwork and Collaboration
- Team Leadership
- Staff Scheduling
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Company CultureTeam Building / Company RetreatsTimeline
ACADEMIC ENGLISH OWNER
PAT'S ENGLISH CORNER
01.2016 - Current
Logistics Executive
FERMACELL SPAIN S.L.U.
01.2012 - 11.2015
Key Account Manager
Graphic Packaging International
01.2010 - 04.2012
Operations Manager
LODISCAN S.A.
01.2004 - 12.2010
Operations Manager
XPO Logistics
01.2000 - 03.2004
Senior Tour Operator
TOUR & LIVE HOLIDAYS
02.1997 - 12.1999
Receptionist Supervisor
STAGE HOTEL NOTTINGHAM
01.1996 - 01.1997
Bachelor of Tourism Studies - International Economics
TOURISM UNIVERSITY OF CANTABRIA
Similar Profiles
Beatriz TerueloBeatriz Teruelo
English instructor at Kids English CornerEnglish instructor at Kids English Corner
DEVILLE COTTRELLDEVILLE COTTRELL
CSR at PAT'S MUSIC CENTERCSR at PAT'S MUSIC CENTER
BROOKS MCCANNBROOKS MCCANN
Waiter at PAT'S PIZZA AND PUBWaiter at PAT'S PIZZA AND PUB