Ouafa Elofir
Gran Alacant
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills with more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner, Proprietor
Bonjour Restaurant, French Cuisine
2022.01 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Implemented marketing strategies to increase brand awareness and attract new customers.
Hybrid, In-House & Linkage Marketing Executive
Marriott Vacation Club/Hyatt
2021.11 - 2022.01
- Responsible for pre-qualification of clients, according to MVC details of participation, pre-arrival calls, concierge responsibilities, successfully booked qualified tours through art of persuasion for Linkage and In-House.
Hybrid, Linkage & In-House, Marketing Executive
Marriott Vacations Worldwide Corp - W Hotel/BeachPlace Towers
2021.06 - 2021.11
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals
- Conducted Concierge Service
- Pre-arrival guest calls
- Successfully booked qualified tours.
Marketing Executive, Linkage & In House
Marriott Vacations Worldwide Corp - JW Hotel & Crystal Shores
2018.07 - 2021.07
- Enhanced customer engagement through the creation of compelling and emotional third party stories regarding unforgettable dream vacations
- Provided excellent concierge and customer service
- Ensured guest qualification and managed guest's expectations, prior to scheduling sales presentations
- Persuaded guests to have an open mind about Marriott Vacation products and services
- Achieved all sales & marketing goals set by management.
- Scheduled an In-House sales presentation that resulted in a $600k sale.
- Trained newly hired associates working in same position.
Marketing Executive, Linkage, Front Line
Marriott Vacations Worldwide Corp - World Center & JW Marriott
2018.01 - 2018.07
- Called guests in room to schedule sales presentations
- Provided Concierge Service
- Persuaded and scheduled guests at lobby to attend MVC sales presentation
- Coordinated with management for "special" approvals to book certain exceptional tours
- Exceeded sales and marketing targets
- Maintained professional attitude
- Trained newly hired teammates.
Sales Service Agent
Marriott Vacations Worldwide Corp - Marriott's Club
2017.04 - 2018.01
- Boosted sales revenue by consistently meeting and exceeding individual sales targets
- Enhanced customer satisfaction by addressing inquiries promptly and providing product recommendations based on client needs
- Strengthened long-term client relationships with personalized follow-up communications, ensuring repeat business
- Collaborated with team members to develop new strategies for increasing market share and driving growth
- Mentored new hires, sharing best practices and providing support during their onboarding process
- Contributed to a positive work environment by actively participating in team meetings and contributing innovative ideas for improvement.
Marketing Executive, Linkage
Marriott Vacations Worldwide Corp - Frenchman's Cove
2014.01 - 2017.04
- Welcome guests at lobby
- Provide excellent customer service
- Engage with the guests, persuade them to attend a MVC sales presentation, after providing concierge service
- Ensure guest's expectations prior to presentation, Achieve production volume goals set by management
- Create productive and positive team spirit.
Vacation Sales Consultant
Wyndham Vacation Ownership
2011.01 - 2014.01
- Conducted Highly Impacted Sales Presentations
- Generated increased sales revenue through effective lead generation and follow-up efforts
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Boosted Customer Satisfaction
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
- Expanded company reach by establishing new connections with potential clients at industry events and conferences
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Education
Political Science & International Relations -
Broward Community College
Fort Lauderdale, FloridaBusiness Administration & Civil Law -
Northern Virginia Community College
Arlington, VirginiaInternational Business -
Columbus International University
Seville, SpainSkills
- Highly Creative
- Multi- Talented
- Business Management
- Business Development
- Staff Management
- Interpersonal Skills
- Tenacious In Building New Business
- Securing Customer Loyalty
- Multi-Lingual
- Highly Persuasive Skills
- Dynamic Team Player
Websites
Certification
Certificate to Troubleshoot Plexys CDMA Cellular Phone System.
Accomplishments
- Collaborated with team of Engineers in the development of Cellular Phone Company in the Caribbean and Europe.
- Supervised & trained team of ten plus staff members.
- Achieved highest sales volume results.
- Achieved Marketing & Sales Awards.
- Achieved Territory Growth Development, Documented and resolved several customer issues resulting in excellent customer service satisfaction and client retention.
Additional Information
Additional Experience includes:
- Marketing Director - Safe Harbour, Assisted Living Facility, Florida & USVI.
- Proprietor - Sushi A La Galli, Catering Business, St. Thomas, USVI.
- Proprietor - Telofir Communications Corporation, Telecom Business, Puerto Rico, USA.
- Executive Vice President, BoatComm, Europe (France, Greece, Malta, Spain, Turkey & UK).
- Business Development Manager - Virgin Petroleum/Quick Mart, USVI.
- Sales & Marketing Manager - CCT Boatphone, British Virgin Islands.
- Sales & Marketing Manager - French Antilles Boatphone, French West Indies.
- Operations Manager - Three Buoys Yacht Charters, BVI & Florida.
- Sales & Marketing Director - Royal Air Maroc Airlines, Washington, D.C.
- VIP Tour Director - Department of Treasury, Washington, D.C.
- Office Manager, American Embassy, GSO Section, Morocco.
- Director's Assistant - United Agency for International Development, Morocco.
- Office Manager & Official Translator, Peace Corps Volunteers, Morocco
Affiliations
- Member of Rotary Club in US Virgin Islands
- Member of French Alliance Cub in Florida & USVI
- Member of Sailing Club, Washington, D.C. & USVI
- Member of the Golf Venture Capital Club in Florida
- Member of Chamber of Commerce in Florida & USVI
- Member of the Gran Alacant Ladies Club, Spain
- Member of the Gran Alacant Magazine, Spain
- Member of the Music Club in Gran Alacant, Spain
Languages
English
Arabic
French
Italian
Maltese
Spanish
Hobbies and Interests
- Cooking
- Fencing
- Golf
- Music
- Sailing
- Swimming
- Squash
- Tennis
- Reading & Writing
Timeline
Owner, Proprietor
Bonjour Restaurant, French Cuisine
2022.01 - Current
Hybrid, In-House & Linkage Marketing Executive
Marriott Vacation Club/Hyatt
2021.11 - 2022.01
Hybrid, Linkage & In-House, Marketing Executive
Marriott Vacations Worldwide Corp - W Hotel/BeachPlace Towers
2021.06 - 2021.11
Marketing Executive, Linkage & In House
Marriott Vacations Worldwide Corp - JW Hotel & Crystal Shores
2018.07 - 2021.07
Marketing Executive, Linkage, Front Line
Marriott Vacations Worldwide Corp - World Center & JW Marriott
2018.01 - 2018.07
Sales Service Agent
Marriott Vacations Worldwide Corp - Marriott's Club
2017.04 - 2018.01
Marketing Executive, Linkage
Marriott Vacations Worldwide Corp - Frenchman's Cove
2014.01 - 2017.04
Vacation Sales Consultant
Wyndham Vacation Ownership
2011.01 - 2014.01
Political Science & International Relations -
Broward Community College
Business Administration & Civil Law -
Northern Virginia Community College
International Business -
Columbus International University
Certificate to Troubleshoot Plexys CDMA Cellular Phone System.
Similar Profiles
Kayla SchankelKayla Schankel
Shift Lead/Restaurant Server at LaKang Thai French CuisineShift Lead/Restaurant Server at LaKang Thai French Cuisine
Ruslan LiudvikRuslan Liudvik
Su Chef at Maker Feed Co. "French Cuisine"Su Chef at Maker Feed Co. "French Cuisine"
Phanindra BohoraPhanindra Bohora
DEMI-CHEF at LE TRAIN BLEU (Fine And Dining French Cuisine)DEMI-CHEF at LE TRAIN BLEU (Fine And Dining French Cuisine)