Osmin Díaz
San Miguel
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist
Instituto Salvadoreño Seguro Social
2021.11 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Tracked important information in Microsoft Word and Excel spreadsheets and ran reports or generated graphs using data.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
CEO
The Mugshop
2021.01 - Current
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Graphic Designer
MG Photo Studio
2018.01 - 2022.02
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Met with customers to present mockups and collect information for adjustments.
- Created artwork for product packaging and promotional materials.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Education
Bacherlor's Degree - Civil Engineering
Universidad Capitan General Gerardo Barrios
San Miguel12.2021
English Proficiency Program - English
CCSA
San Miguel12.2012
Skills
- Meeting Preparation
- Call Answering and Routing
- Conflict Resolution
- Strategic Planning
- Data inputting
- Time Management
- Project Management
- Document Control
- Transcription and dictation
- Customer Service
Playing guitar and Writing
I have played guitar since 2012. From 2015 i started writing my own songs and ever since i have been writing not only songs, but stories.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Receptionist
Instituto Salvadoreño Seguro Social
2021.11 - Current
CEO
The Mugshop
2021.01 - Current
Graphic Designer
MG Photo Studio
2018.01 - 2022.02
Bacherlor's Degree - Civil Engineering
Universidad Capitan General Gerardo Barrios
English Proficiency Program - English
CCSA
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