Micros - Opera
Oscar Schouten
Asset Management - F&B Operations Specialist
Madrid
Summary
Seasoned hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Strong analytical skills to improve deviations, and set principal KPI's to follow within in charge business units, with strong knowledge of P&L understanding and financial modelling. Team member used to roll up sleeves showing how to do things while maintaining a good work environment.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Asset Management F&B Specialist
GMA Corporate
Madrid
02.2021 - Current
- F&B outlets economics and KPI's assessment within the hotel assets portfolio of more than 40 hotels and 60 outlets supporting Asset Managers team.
- Hotel F&B areas Best Use consultancy for real estate holding groups to hotel conversion in 50MM€ CapEx investment projects.
- Asset's location real estate market valuation of several retail potential premises for lease, managing portfolio of more than 45 units with 2.25M€ potential yr rent income.
- Performed hospitality brands selection for lease/management contracts in hotel outsourced outlets and supervising full cycle negotiations for lease contracts up to 500k€ lease agreements.
- Achieved 12 lease signed contracts for outsourced outlets and commercial premises within hotels obtaining +830k€/yr additional rent and more 1,45M€ direct CapEx investment in hotels.
External Consultant
Grupo Lezama - Hospitality and educational holding group
Madrid
02.2020 - 06.2021
- Define, strategize and implement food delivery brands and food on demand service strategies during pandemic lockdown.
- Selection and negotiation with food delivery franchise brands and f&B providers.
- Improved performance, operational procedures and management systems to facilitate success of client's organization.
- Analyzed problematic areas to provide recommendations and solutions as kitchen, storage and delivery facilities.
- Managed onsite personnel and liaised between team and senior management (6 staff members team)
- Prepared PPT presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Automated system e-commerce features to improve client sales.
- Supported clients with business analysis, documentation and data modeling.
- Created monthly forecast templates and resource management allocations for approved projects.
Restaurant General Manager
Melia Hotels International
Madrid
05.2018 - 01.2020
- Restaurant reopening developing seating and operational work flow plans with architects.
- Orchestrated positive customer experiences by overseeing every area of in room service operations. Best world Melia Hotels restaurant customer satisfaction in 2019.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed, implemented and managed business plans to promote profitable food and beverage sales - 2,2M revenue results 2019
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Asses and re-model a la carte and banqueting menus by menu engineering and benchmark compset restaurants.
- Staff costs improved by 3% down and GOP increase by 7% (250k€).
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Founder and COO
Sagasta 28 Bistro
Madrid
10.2012 - 06.2018
- Create the concept pitch and complete business plan to raise 300k€ seed capital from investors
- Gastronomic offer design through Menu Engineering, national food trends and spanish redesigned recipes with head chef.
- Team recruitment and selection management
- Follow up to Protection of Occupational Hazards and HACCP
- Creation and monitoring of operational protocols and action plans
- Supervising of marketing on-offline outsourced company strategy and results.
- Cost control management by USALI accounting, budgeting and correcting financial deviations.
- Searching and negotiating with suppliers
- Top 50 ranked brand positioning on Review Online Sites in Madrid
- Coordination and attention to written press and influencers
Assistant Hotel Manager
Accor Hotels - Ibis Brand
Madrid
06.2005 - 02.2012
- Growth in the company from doorman (Sofitel Brand) to assistant hotel manager working as a bell boy, concierge assistant, front desk receptionist, waiter, night auditor, reception team leader.
- Participate in 3 hotel openings in Ibis Brand. Worked for one year in Ibis London excel to improve english level skills.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Prepared monthly hotels ISO 9001, ISO 14001 and financial audits for review.
- Supervised team of 18 staff members and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Create and lead different commercial in house and external activities to improve outlet's and hotel revenues.
Education
Course - Level 3 - Sommelier
WSET
London 01.2019 - 01.2020
Course - Restaurant Marketing
Gastrouni
Alicante 10.2018 - 05.2022
F&B MBA - Hotel, Motel, And Restaurant Management
Universidad Rey Juan Carlos I
Madrid 09.2017 - 05.2018
Skills
Financial Management
Software
Cover Manager
Excel
Power Point
Interests
Gastronomy, Wines, Hospitality trends and companies new developed brands
Hobbies
Love to backpack travelling to get deep in to local cultural knowledge and surfing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Asset Management F&B Specialist
GMA Corporate
02.2021 - Current
External Consultant
Grupo Lezama - Hospitality and educational holding group
02.2020 - 06.2021
Course - Level 3 - Sommelier
WSET
01.2019 - 01.2020
Course - Restaurant Marketing
Gastrouni
10.2018 - 05.2022
Restaurant General Manager
Melia Hotels International
05.2018 - 01.2020
F&B MBA - Hotel, Motel, And Restaurant Management
Universidad Rey Juan Carlos I
09.2017 - 05.2018
Founder and COO
Sagasta 28 Bistro
10.2012 - 06.2018
Assistant Hotel Manager
Accor Hotels - Ibis Brand
06.2005 - 02.2012
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