Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Guirao Serna

Restaurant General Manager
Barcelona

Summary

Energetic Restaurant General Manager 20 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.

Overview

22
22
years of professional experience
24
24
years of post-secondary education

Work History

Restaurant General Manager

Shôko Restaurant & Lounge
Barcelona
12.2021 - Current
  • Orchestrated positive customer experiences by overseeing every area of restaurant operations.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Maintained facility and grounds to present positive image.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.

Manager

Restaurante Barceloneta (Grup Olivé)
Barcelona
12.2018 - 11.2022
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Assistant Manager

Exus Natur Hotel
Costa brava
05.2019 - 09.2022
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed strategy to increase sales and drive profits.

Restaurant Manager

Arume
Barcelona
10.2017 - 05.2019
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Assistant Manager

Ultramarinos Santa Mónica (Grupo Lombardo)
Barcelona
12.2015 - 09.2017
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Head Bartender

Cachitos Rambla (Grupo Costa Este)
Barcelona
01.2014 - 10.2015
  • Poured and prepared mixed drinks for over 150 customers daily.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Discoteque General Manager

Cabaret the Ugly Mug
Mataró
10.2009 - 11.2011
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Received and processed stock into inventory management system.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Restaurant Co-Owner

Restaurant New Boheme
Mataró
06.2002 - 08.2008
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

ESHOB
Barcelona
09.2019 - 07.2021

No Degree - Organizational Leadership

Business Formations
Barcelona
04.2001 - 06.2017

High School Diploma -

ESHOB
Barcelona
09.2005 - 06.2006

High School Diploma -

Hofmann
Barcelona
09.2005 - 08.2006

High School Diploma -

ESHOB
Barcelona
09.2004 - 07.2005

High School Diploma -

Escola Universitaria Del Maresme (UPF)
Mataró
09.1999 - 07.2003

Skills

Natural leader

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Timeline

Restaurant General Manager

Shôko Restaurant & Lounge
12.2021 - Current

High School Diploma -

ESHOB
09.2019 - 07.2021

Assistant Manager

Exus Natur Hotel
05.2019 - 09.2022

Manager

Restaurante Barceloneta (Grup Olivé)
12.2018 - 11.2022

Restaurant Manager

Arume
10.2017 - 05.2019

Assistant Manager

Ultramarinos Santa Mónica (Grupo Lombardo)
12.2015 - 09.2017

Head Bartender

Cachitos Rambla (Grupo Costa Este)
01.2014 - 10.2015

Discoteque General Manager

Cabaret the Ugly Mug
10.2009 - 11.2011

High School Diploma -

ESHOB
09.2005 - 06.2006

High School Diploma -

Hofmann
09.2005 - 08.2006

High School Diploma -

ESHOB
09.2004 - 07.2005

Restaurant Co-Owner

Restaurant New Boheme
06.2002 - 08.2008

No Degree - Organizational Leadership

Business Formations
04.2001 - 06.2017

High School Diploma -

Escola Universitaria Del Maresme (UPF)
09.1999 - 07.2003

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Oscar Guirao SernaRestaurant General Manager