Oscar Guirao Serna
Restaurant General Manager
Barcelona
Summary
Energetic Restaurant General Manager 20 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Overview
22
22
years of professional experience
24
24
years of post-secondary education
Work History
Restaurant General Manager
Shôko Restaurant & Lounge
Barcelona
12.2021 - Current
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
Manager
Restaurante Barceloneta (Grup Olivé)
Barcelona
12.2018 - 11.2022
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Exus Natur Hotel
Costa brava
05.2019 - 09.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strategy to increase sales and drive profits.
Restaurant Manager
Arume
Barcelona
10.2017 - 05.2019
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Manager
Ultramarinos Santa Mónica (Grupo Lombardo)
Barcelona
12.2015 - 09.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Head Bartender
Cachitos Rambla (Grupo Costa Este)
Barcelona
01.2014 - 10.2015
- Poured and prepared mixed drinks for over 150 customers daily.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Discoteque General Manager
Cabaret the Ugly Mug
Mataró
10.2009 - 11.2011
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Restaurant Co-Owner
Restaurant New Boheme
Mataró
06.2002 - 08.2008
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
ESHOB
Barcelona 09.2019 - 07.2021
No Degree - Organizational Leadership
Business Formations
Barcelona 04.2001 - 06.2017
High School Diploma -
ESHOB
Barcelona 09.2005 - 06.2006
High School Diploma -
Hofmann
Barcelona 09.2005 - 08.2006
High School Diploma -
ESHOB
Barcelona 09.2004 - 07.2005
High School Diploma -
Escola Universitaria Del Maresme (UPF)
Mataró 09.1999 - 07.2003
Skills
Natural leader
Passion for customer satisfaction
Performance improvement
Staff Management
Recipes and menu planning
Cost-controls
Timeline
Restaurant General Manager
Shôko Restaurant & Lounge
12.2021 - Current
High School Diploma -
ESHOB
09.2019 - 07.2021
Assistant Manager
Exus Natur Hotel
05.2019 - 09.2022
Manager
Restaurante Barceloneta (Grup Olivé)
12.2018 - 11.2022
Restaurant Manager
Arume
10.2017 - 05.2019
Assistant Manager
Ultramarinos Santa Mónica (Grupo Lombardo)
12.2015 - 09.2017
Head Bartender
Cachitos Rambla (Grupo Costa Este)
01.2014 - 10.2015
Discoteque General Manager
Cabaret the Ugly Mug
10.2009 - 11.2011
High School Diploma -
ESHOB
09.2005 - 06.2006
High School Diploma -
Hofmann
09.2005 - 08.2006
High School Diploma -
ESHOB
09.2004 - 07.2005
Restaurant Co-Owner
Restaurant New Boheme
06.2002 - 08.2008
No Degree - Organizational Leadership
Business Formations
04.2001 - 06.2017
High School Diploma -
Escola Universitaria Del Maresme (UPF)
09.1999 - 07.2003