Oscar Fernandes

• Managed a cluster of business centres, consistently exceeding sales targets and key commercial KPIs across the assigned territory.
• Defined and executed local business development strategies focused on new customer acquisition, occupancy growth and revenue generation.
• Developed new business through regular visits to local companies, business parks and key decision makers across the territory, creating opportunities and converting them into long-term customers.
• Planned and executed daily face-to-face meetings with business owners, entrepreneurs and decision makers to identify workspace needs, present tailored solutions and secure new contracts.
• Owned the full sales process from territory prospecting and cold outreach to on-site meetings, centre tours, commercial negotiations and contract signature.
• Built a strong local referral network through business associations, networking events and strategic partnerships, generating a continuous flow of qualified opportunities.
• Conducted centre tours and solution presentations, converting prospects into long-term customers through consultative selling.
• Identified additional revenue opportunities within existing customer accounts, supporting business growth and increasing customer lifetime value.
• •Led, trained and developed centre teams, establishing clear commercial objectives and performance expectations.
• •Monitored sales performance, coached team members and implemented action plans to improve pipeline generation, conversion rates and overall commercial results

• Managed inbound and outbound sales activity with prospective and existing customers, driving new business opportunities and revenue growth.
• •Conducted consultative sales conversations to understand customer requirements and recommend tailored workspace solutions.
• •Managed opportunities throughout the full sales cycle, from lead qualification to contract completion.
• •Consistently achieved performance targets related to sales conversion, productivity, customer satisfaction and deal volume.
• •Maintained accurate CRM records and ensured effective pipeline management and follow-up activity.
• •Supported Account Managers with sales processes, systems and best practices, acting as a key point of reference for the team.
• •Assisted colleagues in improving sales effectiveness, customer engagement and deal conversion.

• Managed the full sales process from initial enquiry through to successful deal closure.
• Responded to customer enquiries, identified business needs and presented tailored workspace solutions.
• Arranged and conducted customer viewings using a consultative and persuasive sales approach.
• Collaborated closely with field sales teams and internal stakeholders to achieve and exceed commercial targets.
• Built strong customer relationships while maintaining a strong focus on new business conversion and revenue generation.

• Managed and developed relationships with large corporate accounts across the Portuguese market.
• •Conducted account reviews, commercial follow-up and risk assessments to support customer retention and portfolio growth.
• •Worked closely with customer service, commercial teams, underwriters and risk departments to deliver effective customer solutions.
• •Managed commercial processes involving public procurement platforms including Vortal and Gatewit

• •Managed and resolved customer incidents within hospital environments, ensuring timely resolution and high service standards in critical healthcare settings.
• •Provided operational and commercial support to a team of 15 sales representatives, acting as a key coordination point between field sales and internal departments.
• •Liaised with hospitals, clinical staff and internal commercial teams to ensure smooth execution of service requests and customer requirements.
• •Supported the sales organisation by handling post-sales issues, enabling commercial teams to focus on business development and client acquisition.
• •Monitored and followed up on customer cases to ensure continuity of service and customer satisfaction across key accounts.

Client's Accounts Management.

Negotiaton and Resoluon of outstanding payments

• Arrears Management Team Supervisor.
• Data Analysis.
• Negotiation of outstanding payment.

Large outstanding payment and arrears accounts management and negoaon

• Managed corporate client portfolios with responsibility for credit control, risk analysis and account performance.
• •Negotiated repayment agreements and managed outstanding balances with business clients.
• •Conducted account reviews and financial analysis to assess risk and maintain portfolio quality.
• •Liaised with internal departments including risk, underwriting and customer service to ensure effective resolution of accounts.
• •Maintained strong client relationships while balancing commercial objectives and risk management requirements.
• •Identified opportunities for account recovery and long-term customer retention

• Developed and managed customer portfolios within the insurance sector, combining account management with active field sales and customer acquisition activities.
• Conducted face-to-face sales of insurance products to individual and business clients, identifying needs and presenting tailored policy solutions.
• Generated new business through direct prospecting, referrals and local customer engagement, contributing to portfolio growth.
• Managed the full sales cycle including prospecting, needs analysis, product presentation, negotiation and policy closing.
• Handled customer onboarding and policy administration, ensuring accuracy and compliance throughout the sales process.
• Built long-term customer relationships through regular follow-up, renewals and cross-selling of additional insurance products.
• Resolved customer incidents and claims-related queries, maintaining high levels of service and retention.
• Delivered product training and supported new team members on sales techniques, customer handling and insurance processes.

• Conducted face-to-face sales of insurance products, actively prospecting new clients and developing a personal customer portfolio.
• Generated new business through direct outreach, referrals and local prospecting activities, focusing on both individual and SME clients.
• Managed the full sales cycle including lead generation, needs analysis, product presentation, negotiation and policy closing.
• Advised clients on insurance solutions, identifying coverage needs and presenting tailored products to maximise conversion.
• Built long-term customer relationships through proactive follow-up, renewals and cross-selling of additional insurance products.
• Handled customer onboarding and policy administration, ensuring accuracy and compliance throughout the process.
• Achieved sales targets through a combination of field activity, relationship building and consultative selling techniques.
• Maintained strong customer retention by providing ongoing support and resolving policy-related queries.

• Conducted face-to-face sales activities in the field, identifying new business opportunities and developing client relationships across assigned territory.
• Supported the sales team in prospecting and client acquisition activities, contributing to pipeline generation and new business growth.
• Managed and followed up on customer accounts, ensuring ongoing commercial development and satisfaction.
• Participated in client meetings and on-site visits, presenting solutions and supporting deal closure alongside senior sales representatives.
• Collaborated closely with the sales team to achieve commercial targets through joint field activity and coordinated prospecting efforts.
• Built and maintained relationships with SME and corporate clients, identifying opportunities for cross-selling and upselling financial solutions.
• Assisted in the execution of sales strategies by providing field insights and direct customer feedback to the commercial team.

• •Managed customer accounts with responsibility for relationship development, retention and commercial growth.
• •Conducted business development activities focused on customer acquisition and expansion of the client base.
• •Identified new sales opportunities through direct customer interaction and proactive outreach activities.
• •Supported the full customer lifecycle from acquisition through onboarding, account management and ongoing development.
• •Built strong client relationships by understanding customer needs and offering tailored solutions.
• •Collaborated with internal teams to ensure service delivery and customer satisfaction.
• •Contributed to revenue growth through upselling, cross-selling and proactive account management.