Órla Margaret Cagney
Barcelona
Summary
Logistics and operations specialist with extensive experience in high-pressure environments and international coordination. Skilled in managing supply chain processes and optimizing workflows for enhanced efficiency. Proven track record in crisis management and quality control, committed to driving operational improvements.
Overview
4
4
years of professional experience
Work History
HEALTHCARE DATA ANNOTATION SPECIALIST
Centific
Barcelona
07.2025 - 01.2026
- Managed and processed complex medical dialogues and clinical documentation, utilizing strong terminology and analytical reasoning to train healthcare AI models.
- Led initiatives optimizing peer-review workflows, ensuring strict data integrity.
TECHNICAL EXECUTIVE
AXA Partners
Barcelona
06.2024 - 07.2025
- Managed high-stakes case coordination and resolved complex international escalations, ensuring strict compliance with corporate SOPs and budgetary controls.
- Partnered with global teams to align operational strategies, resolve high-level client inquiries, and maintain service quality.
- Mentored corporate agents to improve performance and generated analytical reports on complex cases to support data-driven business decisions.
MED & TRAVEL SPECIALIST | PERF. & COMPLAINT COACH
AXA Partners
Barcelona
06.2022 - 06.2024
- Directed international repatriations, managing logistics under pressure to ensure seamless, compliant operations.
- Coordinated high-stakes cases, aligning with global teams for strategic resolutions.
- Analyzed complaint root causes to improve team performance and workflow efficiency.
INVOICE & FINANCIAL SPECIALIST (DUAL ROLE)
AXA Partners
Barcelona
03.2023 - 06.2023
- Partnered with the Central Invoice Processing Team to streamline invoice management and maintain strong global vendor relationships.
- Identified and resolved process bottlenecks within the Travel Operations Team, successfully optimising invoice workflows to boost daily efficiency.
- Maintained absolute data accuracy within internal tracking systems and facilitated clear cross-departmental communication regarding budget and resource allocations.
Education
NVQ LEVEL 3 - LOGISTICS & SUPPLY CHAIN MANAGEMENT
Institute of Commerical Management Ireland
01-2026
CERTIFICATION IN CELTA - TEACHING ENGLISH TO SPEAKERS
Cambridge English
2021
BACHELOR OF ARTS (B.A.) - SOCIAL SCIENCE
University College Cork
2020
Skills
- Logistics & Operations: Supply Chain Management, Strategic Planning, Crisis Management, Workflow Optimization, International Coordination
- Quality & Data: Healthcare AI Data Annotation, Quality Assurance & Integrity, Root Cause Analysis
- Management & Systems: Cross-Functional Collaboration, Case Management Systems, CRM & Operational Tools
Timeline
HEALTHCARE DATA ANNOTATION SPECIALIST
Centific
07.2025 - 01.2026
TECHNICAL EXECUTIVE
AXA Partners
06.2024 - 07.2025
INVOICE & FINANCIAL SPECIALIST (DUAL ROLE)
AXA Partners
03.2023 - 06.2023
MED & TRAVEL SPECIALIST | PERF. & COMPLAINT COACH
AXA Partners
06.2022 - 06.2024
NVQ LEVEL 3 - LOGISTICS & SUPPLY CHAIN MANAGEMENT
Institute of Commerical Management Ireland
CERTIFICATION IN CELTA - TEACHING ENGLISH TO SPEAKERS
Cambridge English
BACHELOR OF ARTS (B.A.) - SOCIAL SCIENCE
University College Cork