Oriana Cobb
Manchester
Summary
I'm a people-focused professional with a passion for connecting with others, whether customers, patients, or candidates. My superpower is turning tricky situations into smooth, positive experiences. I bring energy, empathy, and a can-do attitude to every interaction, from resolving customer concerns to supporting recruitment efforts and patient care. I thrive in collaborative environments, adapt quickly to new challenges, and always keep things friendly, efficient, and solution-oriented.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Recruitment Consultant
Tact
Manchester
04.2025 - Current
- Resourcing and screening candidates.
- Successfully hiring Software Engineers for companies across the UK.
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
- Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
- Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
Patient Support Coordinator
Xyla Services (Acacium Group)
10.2024 - 02.2025
- Handled inbound/outbound calls, assisting patients with medical inquiries, prescriptions, and care pathways.
- Supported enrolment in the NHS Type 2 Diabetes Programme.
- Liaised with GPs to resolve medical discrepancies and ensure correct medication.
- Consistently exceeded KPIs; on track to become a practitioner.
- Supported patients from diverse backgrounds with empathy and cultural sensitivity.
- Coordinated referrals and ensured timely communication across healthcare teams.
- Maintained accurate, confidential patient records and resolved concerns efficiently.
Housekeeping Supervisor
The Crown Hotel
10.2023 - 10.2024
- Team lead, managing up to 15 housekeepers.
- Managed daily cleaning schedules, assigning tasks based on priority and availability, ensuring all rooms were prepared to meet hotel standards.
- Trained and mentored new staff on cleaning procedures, safety protocols, and guest service expectations.
- Conducted regular room inspections, providing feedback and ensuring compliance with hotel policies, cleanliness, and hygiene standards.
- Handled guest requests and complaints regarding room cleanliness or amenities, resolving issues promptly and professionally.
Education
Bachelor of Science - Psychology
Northumbria University
A-Levels - Psychology, Economics, History
Denys Salt Sixth Form
Skills
- Customer service excellence
- Patient care coordination and support
- Recruitment support and candidate outreach
- Appointment scheduling and management
- Multidisciplinary team collaboration
- Teamwork and collaboration
- Problem-solving and conflict resolution
- Empathy and cultural sensitivity
- Resourcefulness and adaptability
- Shift work and time management
- Cash handling and POS systems
- Physically active and hands-on roles
Certification
- Counselling, Level 2, The Skills Network
- First aid training
Timeline
Recruitment Consultant
Tact
04.2025 - Current
Patient Support Coordinator
Xyla Services (Acacium Group)
10.2024 - 02.2025
Housekeeping Supervisor
The Crown Hotel
10.2023 - 10.2024
A-Levels - Psychology, Economics, History
Denys Salt Sixth Form
Bachelor of Science - Psychology
Northumbria University
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