Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
ORIAN SHAHARABANI NIR

ORIAN SHAHARABANI NIR

Barcelona

Summary

Dynamic quality auditor with a proven track record at Amazon Spain Services S.L., enhancing team performance through insightful audits and customer interaction reviews. Skilled in Microsoft Office Suite and known for attention to detail, I drive compliance and operational excellence while fostering collaboration to elevate customer satisfaction.

Overview

10
10
years of professional experience

Work History

Quality Auditor

Amazon Spain Services S.L.
Barcelona
04.2022 - Current
  • Conducted internal audits to ensure compliance with policies, SLAs, and regulations.
  • Reviewed customer interactions to maintain high service quality and operational standards.
  • Delivered timely insights to enhance team performance and customer experience.

Sr. Investigation Specialist & Certified Instructor

Amazon Spain Services S.L.
Barcelona
03.2020 - 04.2022
  • Key point of contact for Amazon sellers, resolving issues and supporting business growth.
  • Investigated and mitigated e-commerce fraud, ensuring compliance with performance policies.
  • Contributed to systemic improvements by addressing recurring issues and enhancing internal documentation.
  • Provided guidance and training for junior investigators on proper investigative techniques and procedures.

Guest Service and Hospitality Manager

Hotel Palladium Don Carlos
Ibiza
04.2019 - 11.2019
  • Managed online reputation on different platforms to strengthen brand image.
  • Analyzed customer satisfaction data to identify trends and resolve issues effectively.
  • Maintained high service standards to drive improvements in customer satisfaction.
  • Enhanced occupancy and revenue through strategic upselling of services and amenities.

Receptionist

Grand Palladium Bávaro Resorts and Spa
Punta Cana
05.2017 - 10.2017
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.

Trainee in F&B Departments

Royal Beach Hotel
Tel Aviv
10.2015 - 06.2017
  • Delivering seamless guest service, precise order handling, and ensuring a polished dining atmosphere.

Education

Bachelor Degree - Hospitality and Tourism Management

Vatel International Hospitality Management School
Tel Aviv, Israel
01.2018

Skills

  • Microsoft Office Suite
  • Attention to detail
  • Customer service
  • Team collaboration
  • Online Reputation Platforms

Languages

Spanish
First Language
Hebrew
Proficient (C2)
C2
English
Advanced (C1)
C1
Catalan
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Quality Auditor

Amazon Spain Services S.L.
04.2022 - Current

Sr. Investigation Specialist & Certified Instructor

Amazon Spain Services S.L.
03.2020 - 04.2022

Guest Service and Hospitality Manager

Hotel Palladium Don Carlos
04.2019 - 11.2019

Receptionist

Grand Palladium Bávaro Resorts and Spa
05.2017 - 10.2017

Trainee in F&B Departments

Royal Beach Hotel
10.2015 - 06.2017

Bachelor Degree - Hospitality and Tourism Management

Vatel International Hospitality Management School

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ORIAN SHAHARABANI NIR