Omar Aikman
Barcelona
Summary
Motivated and detail-oriented professional with 8+ years of practical experience and a dedicated work ethic. Consistently delivers first-class results in line with strict targets and deadlines.
Responsive team leader with a strong sales background combined with a motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and a positive attitude.
Overview
9
9
years of professional experience
Work History
Floor Manager
Carabela Cafe
Barcelona
04.2024 - Current
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Coached team members on customer service techniques and provided feedback on performance.
- Identified process improvements that could help improve efficiency across the entire organization.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Floor Manager
The Five Points Brewing Company
Hackney
04.2023 - 08.2023
- Managed a team of 8 restaurant staff
- Assisted the bar staff with cocktail making
- Created an open line of communication between three bars and two restaurants on site by arranging beginning and end of shift meetings
- This allowed us to stay informed on bookings, menu changes, changes in floor plan and stock levels
- Used problem solving skills to quickly resolve any issues that arose during shift
- Continuously learned ingredients and preparation of the weekly changing food menus to share insight with customers on dietary requirements and food allergies
- Proactively learned the wine menu and food pairings to best advise customers
- Consistently showed a proactive and flexible attitude by assisting other employees during busy periods with making drinks, taking food orders, running food and collecting glasses
- Helped the events team plan events and parties
- Assisted the brewery with the movement of kegs and the intake of deliveries.
Bar Supervisor
The Old Blue Last
Shoreditch
02.2023 - 08.2023
- Prepared alcoholic or non-alcoholic beverages for the customers of the bar
- Oversaw and trained staff, including bartenders and barbacks and in some cases, bouncers
- Used a till and card machine to take orders and process payments
- Checked customers identification and age verification
- Engaged with customers and advised them about current promotions
- Maintained a clean and organised bar area, including quickly responding to spills and other health and safety hazards
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
- Monitored and replenished stock levels as needed
- Cleared tables, wiped surfaces and operated the dishwasher to ensure ample glassware is available
- Conversed with the events team to make sure there was a clear understanding of what events were taking place
- Made sure that we were adequately staffed and the venues had been prepared correctly.
Head Runner
Soho House
London
07.2022 - 02.2023
- Responsible for following steps of service set by Soho House & Co that included, refilling water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
- Accommodated special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
- Thrived in high-volume and elevated service environment
- Ensured the delivery of a seamless service, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager were supported
- Ensured food orders were finished being plated and coursed out correctly before appropriately serving to members/guests
- Adhered to health and safety policy (allergy procedures) was followed as well as all Company processes, procedures, and standards were being followed
- Worked as one team with one goal; to serve members and guests their food and/or drink items in a timely manner
- Clean and stock server alley and expo area
- Knowledge of the menu, with the ability to make suggestions when asked by members and guests.
Freelance Photographer
Malan Breton
London
02.2019 - 09.2022
- Photographed Malan Breton's collections for his London Fashion Week shows during Autumn/Winter '19, Spring/Summer '20, Autumn/Winter '20 and Spring/Summer '23
- Captured high-quality photos for Behind-The-Scenes at LFW
- Demonstrated creative intuition, providing fast out-of-the-box thinking to capture the desired images
- Conducted all photo shoots with a calm and professional demeanor
- Planned the shoots based on specific client briefs
- Improvised photographic methods and techniques
- Minimized imperfections through lighting techniques
- Arranged scenes, lighting and models to follow brand specifications.
Hotel Installation
Hypnos Ltd
Castle Donington
02.2021 - 05.2022
- Inspected products to comply with quality standards
- Collaborated with team members to achieve target results
- Engaged with clients to better understand needs and deliver excellent service
- Supervised work of new employees to deliver work on schedule
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Warehouse Picker
Boots UK
Beeston
06.2020 - 01.2021
- Maintained up to date knowledge of warehouse and product placement to efficiently retrieve items
- Applied barcodes and labels onto products once placed into inventory for future picking/organizational purposes
- Oversaw stock replenishment, from counting deliveries to transporting and unloading onto designated warehouse placements
- Labelled and packed over a thousand items daily while ensuring maximum accuracy
- Exceeded targets by quickly and accurately preparing orders
- Stayed up-to-date on incoming and outgoing deliveries by monitoring parcel movements on Sage
- Followed written instructions meticulously, packing each order in under a minute.
Social Marketing Administrator
George at Asda
Lutterworth
01.2020 - 05.2020
- Collected user-generated content to be shared on George's media platforms, ensuring that each product within the images had the correct price and gem code attached.
- Produced compelling, high-quality content for social accounts, including Instagram, Twitter, Facebook, and Pinterest, on a weekly basis.
- Updated and maintained the Availability Tracker and content plan on a daily basis
- Regular meetings with other departments to ensure constant and clear communication throughout the business, in order to curate the correct content.
- Created a weekly report containing analytics across all social media platforms to give insight into which of the current campaigns received the most engagement by consumers.
- Exceeded goals through effective prioritization and consistent work ethic.
- Assisted the Social Media Manager with strategy creation and implementation, offering innovative improvement suggestions.
- Created and managed content for website, email, social media, and other marketing channels.
Printing Machine Operator
Trelleborg
Long Eaton
02.2016 - 01.2020
- Produced fabric for high end fashion brands such as Burberry, Vivienne Westwood, Paul Smith and Aquascutum as well as for the National Health Service
- Gained a vast amount of knowledge and insight into the different stages of the production process
- Worked as part of both the coating and lamination line production teams
- Qualified to operate an electronic hand stacker
- Ability to confidently use a UV printer
- Achieved service time and quality targets
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Prepared jobs for press coordinating tie coat, paper rolls and fabric ready to printed onto
- Performed thorough quality control procedures on finished products to ensure error-free work.
Education
High School Diploma -
Friesland School
Sandiacre01.2018
Skills
- Excellent written and verbal communication skills
- Teamwork
- Attention to detail
- Ability to multitask
- Microsoft Office
- Adobe Suite
- Digital and Film photography
- Creative and strategic thinker
GCSE
2016, Friesland School, Sandiacre
Languages
English
First Language
Spanish
Elementary (A2)
A2
Timeline
Floor Manager
Carabela Cafe
04.2024 - Current
Floor Manager
The Five Points Brewing Company
04.2023 - 08.2023
Bar Supervisor
The Old Blue Last
02.2023 - 08.2023
Head Runner
Soho House
07.2022 - 02.2023
Hotel Installation
Hypnos Ltd
02.2021 - 05.2022
Warehouse Picker
Boots UK
06.2020 - 01.2021
Social Marketing Administrator
George at Asda
01.2020 - 05.2020
Freelance Photographer
Malan Breton
02.2019 - 09.2022
Printing Machine Operator
Trelleborg
02.2016 - 01.2020
High School Diploma -
Friesland School
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