CHINYERE EMMANUEL NWOYE
Mallorca
Summary
Customer Service Representative with strong oral and written communication skills, active listening, and analytical problem-solving abilities. Provides customised solutions to enhance customer loyalty and experiences through service-oriented behaviors and understanding customer desires.
Courteous Passenger Service Agent with extensive experience in airline customer service, possessing sound knowledge of airline operations and effective customer service strategies. Successfully handles baggage, check-ins, security screenings, and boardings with collaboration and friendliness, going the extra mile to deliver customer satisfaction in stressful situations with little supervision.
Versatile Technical Support Representative offering easy-to-understand guidance and actionable advice to positively impact all customer interactions and engineering efforts for supported products.
Organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Exhibits keen attention to detail and strong decision-making skills to manage multiple tasks concurrently, with a self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent & Airport Customer Helper
JET2.COM LTD
Mallorca
05.2022 - Current
- Welcome customers on arrival, helping with any queries.
- Assist customers at check-in desks and self-service check-in kiosks, issuing boarding passes and following safety and security procedures.
- Enhance customer satisfaction by providing efficient and courteous assistance during check-in, boarding, and flight updates.
- Ensure compliance with airline policies and maintain up-to-date knowledge of procedures.
- Manage high volume of calls and luggage handling, while monitoring security and implementing strategies such as QMS to minimize wait times.
- Facilitate check-in, security controls, and boarding for passengers with special needs.
- Assist at boarding gates and work with colleagues to make sure flights depart on time, hence ensuring delivery of an effective and friendly service that meets customers' needs and promotes company brand values.
- Maintain up-to-date knowledge of airline policies and procedures to provide top-quality service.
Administrator
EMPORTAL
09.2020 - Current
- Manage day-to-day administrative tasks such as screening and transferring calls, coordinating schedules, arranging travel, and inputting data into database system to ensure efficient communication.
- Ensure timely and accurate communication with internal personnel and streamline processes to improve efficiency.
- Develop plans to streamline processes and reduce errors.
- Establish and drive marketing initiatives to increase brand recognition, promote products, and boost revenue. Evaluate customer feedback to improve products and services and effectively troubleshoot issues.
- Develop and update tracking spreadsheets for process monitoring and reporting.
Teleattendant; Energy Consult & Assessor (Hybrid)
RED CROSS
01.2020 - Current
- Provide guidance to families to optimize electricity bills by adjusting power, changing rates, and requesting social bonuses.
- Conduct energy-saving workshops and audits to reduce bills, and deliver micro-efficiency kits to families in vulnerable situations.
- Utilize strong analytical, problem-solving, organizational, and time management skills to manage multiple projects, lead teams, and develop innovative solutions.
- Pay attention to detail while completing assignments and meeting tight deadlines.
- Apply critical thinking skills to identify and analyze issues, evaluate solutions, and make informed decisions.
- Volunteer at community organizations to provide assistance with day-to-day operation.
Volunteer & Associate Member
RED CROSS
Balearic Islands
09.2019 - Current
- Environmental Department at the Red Cross, Balearic Islands.
- Mission is to protect the environment through education and training to reduce social exclusion and improve vulnerable people's quality of life.
- Roles, functions, programmes and activities include Environmental Education & Awareness, Nature for Everyone; Therapeutic Routes, Adapted excursions, Sowing Health, Environmental Quality Testing and Assurance.
- Implement ISO 14.001 environmental management systems, develop mobility plans, and raise awareness among workers, volunteers and general public about ecological footprint.
Secretary; Contact Centre Agent (Remote)
EMPORTAL
05.2019 - Current
- Facilitate communication and maintain effective lines of communication with clients and vendors.
- Provide technical support and handle incoming and outgoing mail and faxes to enhance office productivity.
- Organize logistics and materials for meetings, scheduled appointments and conducted follow-up calls to clients.
- Draft agendas, record minutes, and generate documents to facilitate meetings.
- Continually seek methods for improving daily operations and data entry for increased efficiency and volunteer to help with special projects.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Airport Passenger Service Agent
RYANAIR PLC.
Mallorca
06.2021 - 11.2021
- Assisted passengers with check-in, and boarding procedures, and provided information on flight schedules, delays, and cancellations.
- Managed baggage check-in and claim processes, screened passengers and their baggage, and facilitated check-in, security controls, and boarding for passengers with special needs.
- Resolved customer complaints, coordinated with other airport departments and airlines, provided general airport information, monitored flight status, and handled financial transactions related to ticket sales and airport services.
- Ensuring safety and satisfaction of airline passengers throughout their travel experience.
Accounting Assistant
TOPSOL BUSINESS NETWORK
05.2019 - 10.2022
- Managed financial records by creating balance sheets, organizing files, and processing invoices with on-time delivery.
- Prepared financial reports using accounting software and streamlined daily reporting for efficient record keeping.
- Inspected account books and recorded transactions, developed profit and loss statements, and reconciled bank accounts.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Transferred data and documents to facilitate system migration and software updates.
Store Clerk and Assistant
UGALAND INTERBIZ LTD.
Lagos
07.2016 - 09.2017
- Provided excellent customer service by processing payments and assisting with purchases, resolving complaints, and responding to inquiries.
- Maintained organized inventory and shelves, ensuring that store was properly stocked at all times.
- Performed cash, card, and check transactions, and reconciled cash drawer at start and end of each shift.
- Conducted inventory control, evaluated incoming shipments, and processed returns for unacceptable materials.
- Learned duties for various positions and provided backup as needed.
- Drove sales and customer loyalty through friendly service and knowledgeable assistance.
Operations Assistant
COSCHARIS WATER FACTORY
Lagos
06.2015 - 07.2016
- Performed water disinfection, collected and tested water samples, and cleaned and maintained equipment with hand and power tools.
- Labeled and weighed containers, assembled packages to meet customer requirements, and loaded and unloaded products from delivery trucks.
- Maintained clean and safe workspace, and coordinated with team members to manage high-volume workload.
- Ensured materials were correctly packaged for safe transport.
- Succeeded in working within tight deadlines and a fast-paced environment.
Sales Intern
STEEL VILLAGE BUILDING AND CONSTRUCTION
Port Harcourt
07.2013 - 02.2015
- Provided excellent customer service by addressing inquiries and complaints professionally and promptly.
- Drove revenue growth by offering complementary products to customers to complete their selections.
- Conducted market analysis and competitor research to stay on top of industry trends and pricing strategies.
- Consulted with businesses to provide accurate product and service information to tailor solutions to their needs.
- Built lasting relationships with customers and community to ensure long-term business growth.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Achieved and exceeded company-defined sales quotas.
- Assisted sales team with administrative tasks such as paperwork coordination and responding to basic inquiries.
Education
Associate Degree - Nuclear Medicine And Diagnostic Imaging
ILERNA
Lleida, Spain02.2025
Scripting And Programming Languages - Python
SAP SE; Coursera Inc.
Germany; United States2023
Google Professional Certificate - UX Design
Coursera Inc.
United StatesGoogle Professional Certificate - Data Analysis
Coursera Inc.
United StatesGoogle Professional Certificate - IT Support Specialist & Systems Administrator
Coursera Inc.
United States2022
Bachelor of Science - Psychology
Universidad Nacional De Educación A Distancia UNED
Spain12.2020
M.D. - MBBS; Radiography
Nnamdi Azikiwe University
Awka, Nigeria09.2018
High School Diploma -
Mar-Yola College
Nigeria2015
Primary Education -
Kingdom Kids
Lagos, NigeriaSkills
- Critical Thinking
- Dependable and Responsible
- Good Telephone Etiquette
- Clerical Support
- MS Office
- Attention to Detail
- Multitasking Abilities
- Flexible and Adaptable
- Analytical and Critical Thinking
- Data Entry
- Excellent Communication
- Contact Centre Multichat System
- Interpersonal Communication
- Decision-Making
- Technical Support
- Expense Reporting
- Sorting and Labeling
- Strategic Planning
- Diagnosis and Troubleshooting
- Cross-Functional Collaboration
- Multi-Line Phone Systems
- Active Listening
- CRM Software
- Customer Retention Strategies
- Interpretation and Translation Services
- Documentation
- Proofreading
- Customer Service
- Medical Terminology Knowledge
- First Aid/CPR
- Document Control
- Administrative and Office Support
- Microsoft Active Directory
- Vulnerability Testing
- Planning and Coordination
- Loyalty and Creativity
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Igbo
Bilingual or Proficient (C2)
Pidgin
Bilingual or Proficient (C2)
Catalan
Advanced (C1)
French
Intermediate (B1)
Timeline
Passenger Service Agent & Airport Customer Helper
JET2.COM LTD
05.2022 - Current
Airport Passenger Service Agent
RYANAIR PLC.
06.2021 - 11.2021
Administrator
EMPORTAL
09.2020 - Current
Teleattendant; Energy Consult & Assessor (Hybrid)
RED CROSS
01.2020 - Current
Volunteer & Associate Member
RED CROSS
09.2019 - Current
Secretary; Contact Centre Agent (Remote)
EMPORTAL
05.2019 - Current
Accounting Assistant
TOPSOL BUSINESS NETWORK
05.2019 - 10.2022
Store Clerk and Assistant
UGALAND INTERBIZ LTD.
07.2016 - 09.2017
Operations Assistant
COSCHARIS WATER FACTORY
06.2015 - 07.2016
Sales Intern
STEEL VILLAGE BUILDING AND CONSTRUCTION
07.2013 - 02.2015
Associate Degree - Nuclear Medicine And Diagnostic Imaging
ILERNA
Scripting And Programming Languages - Python
SAP SE; Coursera Inc.
Google Professional Certificate - UX Design
Coursera Inc.
Google Professional Certificate - Data Analysis
Coursera Inc.
Google Professional Certificate - IT Support Specialist & Systems Administrator
Coursera Inc.
Bachelor of Science - Psychology
Universidad Nacional De Educación A Distancia UNED
M.D. - MBBS; Radiography
Nnamdi Azikiwe University
High School Diploma -
Mar-Yola College
Primary Education -
Kingdom Kids
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