Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Olli Ropponen

Olli Ropponen

Alhaurín el Grande, Málaga

Summary

Customer service professional with extensive experience in international environments. Known for reliability and clear communication, with a strong service mindset. Eager to grow within the rental brokerage sector and leverage multilingual abilities to enhance client relations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix SLU
Benalmádena
11.2023 - Current
  • Answered customer inquiries and provided accurate product and service information to enhance customer understanding.
  • Assisted customers with inquiries and resolved issues effectively.
  • Handled customer inquiries and resolved service issues while documenting cases in CRM systems to ensure accurate record-keeping.
  • Managed customer accounts and provided accurate information.
  • Utilized CRM software to log interactions and track service requests.

Customer Service Representative

Intrum SLU
Mijas
06.2022 - 11.2023
  • Trained new staff on customer service protocols, improving onboarding effectiveness.
  • Collaborated with team members to streamline service delivery processes, enhancing customer satisfaction.
  • Managed customer communications on contracts and payments, ensuring compliance and professionalism.

Customer Service Representative

Webhelp Málaga SLU
01.2021 - 06.2022
  • Providing customer support via phone, email, chat and social media
  • Leveraged CRM software to manage and analyze customer interactions, enhancing service delivery.
  • Monitored order processes from initiation to delivery, ensuring customers received their goods on time.
  • Delivered training for new staff on customer service protocols, fostering consistency in service quality.

Education

Hospitality Management -

South Carelia Polytechnic
Finland
01-2001

Skills

  • Customer service
  • Client relations
  • Problem solving
  • Conflict handling
  • Multilingual communication
  • CRM software utilization
  • Team collaboration
  • Phone service
  • Email service
  • Face-to-face service
  • Trust-based customer interaction
  • Learning rental brokerage

Personal Information

Title: Customer Service Professional - Aspiring Rental Agent

Languages

  • English
  • Spanish
  • Finnish, Native
  • English, Good professional working proficiency
  • Spanish, Good working proficiency, confident with property owners

Timeline

Customer Service Representative

Concentrix SLU
11.2023 - Current

Customer Service Representative

Intrum SLU
06.2022 - 11.2023

Customer Service Representative

Webhelp Málaga SLU
01.2021 - 06.2022

Hospitality Management -

South Carelia Polytechnic
Olli Ropponen