Oliver Back
Madrid
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales at Taywell Farmshop. Skilled in strategic planning and team collaboration, I excel in fast-paced environments, consistently achieving goals. Expert in merchandising proficiency and adept at fostering relationships, my approach has significantly contributed to business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Taywell Farmshop
Goudhurst, Kent
03.2022 - Current
- Provided excellent customer service to clients in person and over the phone.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Worked in a very close team to keep customer satisfaction and everything running smoothly
Event Staff
Bottoms Up Bar
Maidstone, Kent
07.2024 - 09.2024
- Greeted guests upon arrival and provided them with event information.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Production Worker
Balfour Winery
Marden, Kent
06.2024 - 07.2024
- Followed safety protocols while operating machines and equipment.
- Worked in production of the winery which included, label designing, packaging and dispatching etc.
Assitant Manager
Deliart
Marden, Kent
01.2021 - 02.2022
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed the social media accounts for the business and was responsible for promoting the business.
Business Management Work Experience
Pearson Business School
London
06.2021 - 07.2021
- Learned from industry professionals where I gained an insight into the industry
- Completed multiple tasks and activities which where liked to different career paths In the industry such as marketing and business development.
Barista
The Old Post Office Coffee House
Marden, Kent
09.2020 - 12.2020
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
ATPL Degree Equivalent - Air Transport Pilot License
World Aviation Flight Academy
Madrid, Spain 02-2026
PPL License -
Qualityfly Flight School
Madrid, Spain 03-2025
A-Level -
Stansted Airport College
Stansted Airport, Essex 06-2021
GCSE's -
Mascalls Academy
Paddock Wood, Kent 06-2019
Skills
- Stock management
- Team collaboration
- Time management
- Critical thinking
- Risk assessment
- Strategic planning
- Team support and Assistance
Certification
- Business Management Level 3 Diploma
- Risk Management Level 3 Diploma
- Project management course
- Competent Crew Yacht Sailing License
Timeline
Event Staff
Bottoms Up Bar
07.2024 - 09.2024
Production Worker
Balfour Winery
06.2024 - 07.2024
Sales Assistant
Taywell Farmshop
03.2022 - Current
Business Management Work Experience
Pearson Business School
06.2021 - 07.2021
Assitant Manager
Deliart
01.2021 - 02.2022
Barista
The Old Post Office Coffee House
09.2020 - 12.2020
- Business Management Level 3 Diploma
- Risk Management Level 3 Diploma
- Project management course
- Competent Crew Yacht Sailing License
ATPL Degree Equivalent - Air Transport Pilot License
World Aviation Flight Academy
PPL License -
Qualityfly Flight School
A-Level -
Stansted Airport College
GCSE's -
Mascalls Academy
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